Luxury Auto Service Manager - Lead, Optimize Quality & CSI

Motorsport Network, LLC; Beaverton (OR); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision insurance

401(k)

Paid PTO

Career growth

Job summary

Sunset Porsche Audi Beaverton is seeking an experienced Service Manager to lead our Audi Beaverton service facility. You will oversee Advisors, Technicians, and support staff, drive operational excellence, and ensure exceptional customer satisfaction across Beaverton and surrounding areas.

The role requires 5+ years of dealership service leadership, expertise with CDK or similar DMS, scheduling and analytics, and a customer-centric leadership style.

Qualifications

• 5+ years in dealership service leadership with measurable results, luxury or premium import preferred.
• Proven team builder with clear standards and consistent follow-through.
• Expert in DMS (CDK), scheduling, dispatch, and service analytics, with strong Excel skills.
• Customer-centric communicator who handles escalations with poise and finality.
• Organized, decisive, and calm under pressure.
• Valid driver license with acceptable record.

Responsibilities

• Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability.
• Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication.
• Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand.
• Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time.
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI.
• Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation.
• Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership.
• Hire, onboard, and develop talent with structured training, career paths, and performance reviews.
• Own financial performance, including gross, ELR, expense control, and warranty recovery.
• Collaborate with Parts and Accounting for seamless operations and a consistent client journey.

Skills

CDK DMS

Scheduling & dispatch

Service analytics

Excel

Team leadership

Customer escalations

Tools

CDK DMS

Job description

Sunset Porsche Audi Beaverton is seeking an experienced Service Manager to lead our Audi Beaverton service facility. You will oversee Advisors, Technicians, and support staff, drive operational excellence, and ensure exceptional customer satisfaction across Beaverton and surrounding areas.

The role requires 5+ years of dealership service leadership, expertise with CDK or similar DMS, scheduling and analytics, and a customer-centric leadership style.