Lead Luxury Service Manager – Elevate CSI & Profit

Bob Smith BMW / MINI / Volvo; New York (NY); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

BMW Assistant Service Manager at a high-volume New York BMW dealership supports the Service Manager in daily operations, driving customer satisfaction and service revenue growth. This role leads Service Advisors, Valets, Dispatchers, and support staff while upholding BMW standards and dealership policies.

Responsibilities include workflow management, scheduling, advisor coaching, and performance coaching. A focus on CSI, NPS, and profitability is essential in a fast-paced, luxury setting.

Qualifications

• 3–5+ years automotive service experience.
• Experience as Service Advisor, Team Leader, or Assistant Service Manager.
• Knowledge of BMW service operations and warranty processes.
• Experience with Dealertrack or similar DMS.
• Strong leadership and communication skills.
• Valid driver's license with clean record.

Responsabilités

• Assist in managing daily service lane operations and workflow.
• Monitor appointment schedules and shop capacity.
• Ensure proper dispatching of repair orders to maximize technician efficiency.
• Review repair order quality, documentation, and billing accuracy.
• Support BMW Aftersales programs and initiatives.
• Maintain compliance with BMW warranty and policy requirements.
• Monitor vehicle status and expedite repairs to meet promised delivery times.
• Coach and develop Service Advisors on sales, customer handling, and BMW processes.
• Assist with recruiting, onboarding, and performance evaluations.
• Assist in achieving departmental sales and gross profit objectives.
• Promote safety and productive work environment.

Connaissances

Automotive service experience

Service Advisor / Team Leadership

BMW service operations knowledge

DMS experience (Dealertrack)

Leadership & communication

Valid driver’s license

Outils

Dealertrack / DMS

Description du poste

BMW Assistant Service Manager at a high-volume New York BMW dealership supports the Service Manager in daily operations, driving customer satisfaction and service revenue growth. This role leads Service Advisors, Valets, Dispatchers, and support staff while upholding BMW standards and dealership policies.

Responsibilities include workflow management, scheduling, advisor coaching, and performance coaching. A focus on CSI, NPS, and profitability is essential in a fast-paced, luxury setting.