Luxury Service Concierge & Loaner Car Specialist

Rusnak Auto Group; Thousand Oaks (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Professional Development

Competitive Pay

Comprehensive Health Coverage

Employee Assistance Program

401(k) Retirement Plan

Sick Pay, Vacation, and Holiday Pay

Employee Wellness Program

Flexible Spending Account

Employee Referral Bonus Program

Employee Discounts/Perks

Job summary

Rusnak Auto Group, Westlake Porsche, seeks a Service Concierge/Loaner Car Agent to enhance service operations and customer satisfaction. This role supports service drive activities, greets guests, and coordinates loaner vehicles while maintaining Rusnak standards and safety practices.

Applicants should have a valid California driver license and strong customer service skills. This on-site position offers competitive pay and benefits, with opportunities to grow within a premier luxury dealership

Qualifications

• Excellent interpersonal and customer service skills; at least 2 years retail related experience.
• Strong verbal and written communication skills.
• At least eighteen (18) years of age.

Responsibilities

• Greets all customers entering the service area with a friendly, upbeat attitude and directs them to the appropriate person.
• Assists customers on service drive with concierge services as requested.
• Records customer details per dealership standards at arrival.
• Creates loaner car agreements ensuring license, insurance and credit card are current.
• Provides explanations about potential charges and a seamless handoff of loaner vehicles.

Skills

Customer service

Verbal & written communication

Team player

Education

High School Diploma/GED

California Driver License

Job description

Rusnak Auto Group, Westlake Porsche, seeks a Service Concierge/Loaner Car Agent to enhance service operations and customer satisfaction. This role supports service drive activities, greets guests, and coordinates loaner vehicles while maintaining Rusnak standards and safety practices.

Applicants should have a valid California driver license and strong customer service skills. This on-site position offers competitive pay and benefits, with opportunities to grow within a premier luxury dealership