Luxury Service Advisor - Saturdays, Flexible Weekdays

New Country Motor Car Group; Pennsylvania; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous commission-based pay

Full-time Saturday schedule

401(k) with company match

Health benefits (medical, vision, and

Dental coverage

Job summary

BMW of the Main Line in Philadelphia, PA, is seeking an experienced Service Advisor for a Saturday-focused role. This full-time position centers on a consistent weekend schedule with a flexible weekday off, offering a structured path to customer service leadership in a luxury dealership environment.

Ideal candidates have 1+ year of service-advisor experience, strong communication and sales skills, and familiarity with dealership systems.

Qualifications

• 1+ year of Service Advisor experience in a dealership or automotive service environment.
• Strong commitment to delivering an exceptional customer experience.
• Excellent communication, sales, and organizational skills.
• Ability to multitask and perform in a fast-paced environment.

Responsibilities

• Build lasting customer relationships while developing and maintaining a personal book of business.
• Greet, assist, and advise customers on all automotive maintenance and repair needs.
• Identify customer needs and professionally present recommended maintenance and repairs.
• Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery.
• Set clear customer expectations regarding service recommendations, pricing, and completion timelines.
• Maintain proactive, accurate, and timely communication throughout the service visit.
• Prepare, monitor, and complete accurate repair orders, estimates, and invoices.
• Maximize service opportunities while maintaining customer trust and satisfaction.
• Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs.
• Initiate and manage extended warranty and insurance claims as needed.
• Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations.
• Provide clear explanations of completed repairs, recommendations, and declined services.
• Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives.
• Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction.
• Complete all required BMW factory and company training

Skills

Service advisor experience

Customer service

Communication skills

Multitasking

Dealership software experience

Tools

CDK

Job description

BMW of the Main Line in Philadelphia, PA, is seeking an experienced Service Advisor for a Saturday-focused role. This full-time position centers on a consistent weekend schedule with a flexible weekday off, offering a structured path to customer service leadership in a luxury dealership environment.

Ideal candidates have 1+ year of service-advisor experience, strong communication and sales skills, and familiarity with dealership systems.