BMW Service Advisor – Every Saturday / Flexible Weekday Off

New Country Motor Car Group; Pennsylvania; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous commission-based pay

Full-time Saturday schedule

401(k) with company match

Health benefits (medical, vision, and

Dental coverage

Job summary

BMW of the Main Line in Philadelphia, PA, is seeking an experienced Service Advisor for a Saturday-focused role. This full-time position centers on a consistent weekend schedule with a flexible weekday off, offering a structured path to customer service leadership in a luxury dealership environment.

Ideal candidates have 1+ year of service-advisor experience, strong communication and sales skills, and familiarity with dealership systems.

Qualifications

• 1+ year of Service Advisor experience in a dealership or automotive service environment.
• Strong commitment to delivering an exceptional customer experience.
• Excellent communication, sales, and organizational skills.
• Ability to multitask and perform in a fast-paced environment.

Responsibilities

• Build lasting customer relationships while developing and maintaining a personal book of business.
• Greet, assist, and advise customers on all automotive maintenance and repair needs.
• Identify customer needs and professionally present recommended maintenance and repairs.
• Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery.
• Set clear customer expectations regarding service recommendations, pricing, and completion timelines.
• Maintain proactive, accurate, and timely communication throughout the service visit.
• Prepare, monitor, and complete accurate repair orders, estimates, and invoices.
• Maximize service opportunities while maintaining customer trust and satisfaction.
• Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs.
• Initiate and manage extended warranty and insurance claims as needed.
• Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations.
• Provide clear explanations of completed repairs, recommendations, and declined services.
• Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives.
• Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction.
• Complete all required BMW factory and company training

Skills

Service advisor experience

Customer service

Communication skills

Multitasking

Dealership software experience

Tools

CDK

Job description

BMW Service Advisor – Saturday Schedule

BMW of the Main Line | Philadelphia, PA

BMW of the Main Line, Philadelphia's BMW dealer, is looking for an experienced and motivated Service Advisor to join our team in a Saturday-focused role.

This is an excellent opportunity for an automotive professional who is passionate about customer service, enjoys working in a fast-paced dealership environment, and is looking for a consistent schedule with flexibility during the workweek.

Schedule: Every Saturday Required | Flexible Weekday Off

This position carries all the responsibilities, earning opportunities, and expectations of a full-time BMW Service Advisor, with a schedule designed around Saturday coverage. The selected candidate will work every Saturday and receive a flexible scheduled day off during the week, coordinated with management based on business needs.

Qualifications

• Minimum 1 year of Service Advisor experience in a dealership or automotive service environment; luxury automotive experience preferred

• Strong commitment to delivering an exceptional customer experience

• Excellent communication, sales, and organizational skills

• Ability to multitask and perform in a fast-paced environment

• Familiarity with dealership management systems; CDK experience is a plus

• Professional attitude, appearance, and strong work ethic

• Self-motivated, dependable, and team-oriented

• Availability to work every Saturday as part of the regular schedule

• Ability to successfully complete pre-employment screening, including driving record, drug screening, and background check

Responsibilities

• Build lasting customer relationships while developing and maintaining a personal book of business

• Greet, assist, and advise customers on all automotive maintenance and repair needs

• Identify customer needs and professionally present recommended maintenance and repairs

• Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery

• Set clear customer expectations regarding service recommendations, pricing, and completion timelines

• Maintain proactive, accurate, and timely communication throughout the service visit

• Prepare, monitor, and complete accurate repair orders, estimates, and invoices

• Maximize service opportunities while maintaining customer trust and satisfaction

• Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs

• Initiate and manage extended warranty and insurance claims as needed

• Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations

• Provide clear explanations of completed repairs, recommendations, and declined services

• Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives

• Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction

• Complete all required BMW factory and company training

Compensation & Benefits

• Generous, performance-based compensation plan tied to repair order count, hours sold, labor and parts gross profit, and other key performance indicators

• Full-time opportunity with a consistent Saturday schedule and flexible weekday off

• Paid vacation based on regular sales commissions

• 401(k) with company match

• Comprehensive health benefits, including medical, vision, and dental, with generous company contributions

• Company-paid life and disability insurance, with supplemental plans available

• Employee vehicle purchase program

• Discounts on parts and repairs for immediate family members

• Supportive, team-oriented work environment

• State-of-the-art BMW service facility

• Opportunities for professional development and career growth

Join Our Team

At BMW of the Main Line, we take pride in delivering a premium ownership experience while creating opportunities for our employees to succeed.

Saturday availability is required for this position.