Luxury Service Advisor (Sat) - High Earnings and Benefits

BMW of the Main Line; Pennsylvania; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Health benefits (medical, vision, andd

Paid vacation

Life and disability insurance

Employee vehicle purchase program

Job summary

BMW of the Main Line in Philadelphia, PA, is seeking an experienced Service Advisor for a Saturday-focused, full-time role. You will greet customers, assess needs, present maintenance recommendations, and manage service workflows from check-in to delivery.

The position emphasizes exceptional customer service, strong communication, and a team-oriented approach in a fast-paced dealership environment. A consistent Saturday schedule with a weekday off is provided.

Qualifications

• Minimum 1 year of Service Advisor experience in a dealership or automotive service environment; luxury automotive experience preferred
• Strong commitment to delivering an exceptional customer experience
• Excellent communication, sales, and organizational skills
• Ability to multitask and perform in a fast-paced environment
• Familiarity with dealership management systems; CDK experience is a plus
• Professional attitude, appearance, and strong work ethic
• Self-motivated, dependable, and team-oriented
• Availability to work every Saturday as part of the regular schedule
• Ability to successfully complete pre-employment screening, including driving record, drug screening, and background check

Responsibilities

• Build lasting customer relationships while developing and maintaining a personal book of business
• Greet, assist, and advise customers on all automotive maintenance and repair needs
• Identify customer needs and professionally present recommended maintenance and repairs
• Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery
• Set clear customer expectations regarding service recommendations, pricing, and completion timelines
• Maintain proactive, accurate, and timely communication throughout the service visit
• Prepare, monitor, and complete accurate repair orders, estimates, and invoices
• Maximize service opportunities while maintaining customer trust and satisfaction
• Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs
• Initiate and manage extended warranty and insurance claims as needed
• Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations
• Provide clear explanations of completed repairs, recommendations, and declined services
• Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives
• Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction
• Complete all required BMW factory and company training

Skills

Customer service

Sales skills

Communication

Organizational skills

Multitasking

Team oriented

Education

Experience in automotive service environment

Tools

CDK experience

Job description

BMW of the Main Line in Philadelphia, PA, is seeking an experienced Service Advisor for a Saturday-focused, full-time role. You will greet customers, assess needs, present maintenance recommendations, and manage service workflows from check-in to delivery.

The position emphasizes exceptional customer service, strong communication, and a team-oriented approach in a fast-paced dealership environment. A consistent Saturday schedule with a weekday off is provided.