Luxury Auto Service Advisor — Saturdays & Growth

New Country Motor Car Group; Bala Cynwyd (PA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) with company match

Health, vision & dental insurance

Life and disability insurance

Job summary

BMW of the Main Line, Philadelphia's BMW dealer, seeks an experienced Service Advisor for a Saturday-focused role. The position offers a full-time schedule with a fixed Saturday requirement and a weekday off arranged with management.

Ideal candidates bring automotive service experience, a customer-first mindset, and strong communication skills to deliver premium service in a fast-paced dealership environment.

Qualifications

• Minimum 1 year of Service Advisor experience in a dealership or automotive service environment; luxury automotive experience preferred
• Strong commitment to delivering an exceptional customer experience
• Excellent communication, sales, and organizational skills
• Ability to multitask and perform in a fast-paced environment
• Familiarity with dealership management systems; CDK experience is a plus
• Professional attitude, appearance, and strong work ethic
• Self-motivated, dependable, and team-oriented
• Availability to work every Saturday as part of the regular schedule
• Ability to successfully complete pre-employment screening, including driving record, drug screening, and background check

Responsibilities

• Build lasting customer relationships while developing and maintaining a personal book of business
• Greet, assist, and advise customers on all automotive maintenance and repair needs
• Identify customer needs and professionally present recommended maintenance and repairs
• Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery
• Set clear customer expectations regarding service recommendations, pricing, and completion timelines
• Maintain proactive, accurate, and timely communication throughout the service visit
• Prepare, monitor, and complete accurate repair orders, estimates, and invoices
• Maximize service opportunities while maintaining customer trust and satisfaction
• Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs
• Initiate and manage extended warranty and insurance claims as needed
• Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations
• Provide clear explanations of completed repairs, recommendations, and declined services
• Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives
• Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction

Skills

Customer service

Sales

Communication

Organization

Teamwork

CDK experience

Tools

Dealership software

Job description

BMW of the Main Line, Philadelphia's BMW dealer, seeks an experienced Service Advisor for a Saturday-focused role. The position offers a full-time schedule with a fixed Saturday requirement and a weekday off arranged with management.

Ideal candidates bring automotive service experience, a customer-first mindset, and strong communication skills to deliver premium service in a fast-paced dealership environment.