BMW Service Advisor

New Country Motor Car Group; Bala Cynwyd (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous pay plan

Paid vacation

401K with company match

Excellent health benefits

Employee purchase program

Discounts on parts and repairs

Job summary

New Country Motor Car Group in Bala Cynwyd seeks a Service Advisor passionate about customer service. The role requires a minimum of one year of experience in a dealership and excellent communication skills.

You will assist customers with service needs, build rapport, and manage expectations while maintaining a positive and professional attitude. Comprehensive benefits, including health benefits and a unique pay plan, are offered.

Qualifications

• Minimum 1 year experience as a Service Advisor in a dealership or tire store.
• Passion for providing the highest level of customer service.
• Ability to pass pre-employment screening including driving, drug, and background.

Responsibilities

• Build rapport with customers and expand your personal book of business.
• Assist and advise customers with all automotive service needs.
• Handle all incoming calls in a professional manner.

Skills

Customer service

Communication skills

Organizational skills

Ability to perform in a fast-paced environment

Automotive software knowledge (CDK)

Job description

BMW of the Main Line, Philadelphia's BMW Dealer is looking for a Service Advisor to join our team. This is an excellent opportunity for any automotive professional who is passionate about customer service.

Qualifications

• Minimum 1 year experience as a Service Advisor in a dealership or tire store setting
• Passion to provide the highest level of customer service
• Excellent communication and organizational skills
• Ability to perform in a fast-paced environment
• Familiarity with automotive software - CDK a plus
• Professional attitude and appearance
• Ability to pass pre-employment screening including driving, drug and background

Responsibilities

• Build rapport with all customers and expand your personal “book of business”
• Assist and advise customer with all automotive service needs
• Handle all incoming calls in a professional manner
• Set, manage and deliver on customer expectations
• Maintain accurate and timely communication during service visit
• Create, monitor and complete quality work orders and invoices
• Provide clear estimates of work required and recommended
• Initiate and manage extended warranty and insurance claims
• Ensure legal and warranty compliance on all documents and processes
• Produce clear invoices with complete explanations of work performed or declined
• Maintain a positive, team-oriented relationship with technicians and parts personnel
• Assist all dealer personnel as required to foster positive outcomes for customers and coworkers
• Complete all required factory and company training

Benefits

• Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicators
• Paid Vacation based on regular sales commissions
• 401K with company match
• Excellent health benefits including vision and dental with generous company contribution
• Company paid life and disability with supplemental plans available
• Employee purchase program
• Discounts on parts and repairs for immediate family members
• Caring work environment
• State of the art facility