Luxury Auto Service Advisor — Saturdays, Growth & Benefits

BMW of the Main Line; Bala Cynwyd (PA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Health benefits

Life and disability insurance

Employee vehicle purchase program

Discounts on parts and repairs

Job summary

BMW of the Main Line in Philadelphia, PA is seeking an experienced Service Advisor for a Saturday-focused role. The position offers a full-time schedule with a fixed Saturday shift and a flexible weekday off, with opportunities for earning through service-related bonuses.

The successful candidate will build relationships, manage appointments, and coordinate with technicians to ensure timely repairs while delivering exceptional service. BMW factory training is provided.

Qualifications

• Minimum 1 year of Service Advisor experience in a dealership or automotive service environment.
• Luxury automotive experience preferred.
• Strong commitment to delivering an exceptional customer experience.
• Excellent communication, sales, and organizational skills.
• Ability to multitask and perform in a fast-paced environment.
• Familiarity with dealer management systems; CDK experience is a plus.
• Availability to work every Saturday as part of the regular schedule.
• Ability to pass pre-employment screening (driving record, drug screening, background check).

Responsibilities

• Build lasting customer relationships while developing and maintaining a personal book of business.
• Greet, assist, and advise customers on all automotive maintenance and repair needs.
• Identify customer needs and present recommended maintenance and repairs.
• Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery.
• Set clear customer expectations regarding service recommendations, pricing, and completion timelines.
• Maintain proactive, accurate, and timely communication throughout the service visit.
• Prepare, monitor, and complete accurate repair orders, estimates, and invoices.
• Maximize service opportunities while maintaining customer trust and satisfaction.
• Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs.
• Initiate and manage extended warranty and insurance claims as needed.
• Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations.
• Provide clear explanations of completed repairs, recommendations, and declined services.
• Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives.
• Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction.
• Complete all required BMW factory and company training.

Skills

Customer service

Communication

Sales skills

Organizational skills

Multitasking

Team player

Reliability

Tools

CDK

Job description

BMW of the Main Line in Philadelphia, PA is seeking an experienced Service Advisor for a Saturday-focused role. The position offers a full-time schedule with a fixed Saturday shift and a flexible weekday off, with opportunities for earning through service-related bonuses.

The successful candidate will build relationships, manage appointments, and coordinate with technicians to ensure timely repairs while delivering exceptional service. BMW factory training is provided.