Luxury Service Advisor — Growth, PTO & Perks

Sonic Automotive, Inc.; Texas; Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k) with Company Match

Paid Time Off

Sundays Off

Holiday closures (Thanksgiving & X

Zusammenfassung

Sonic Automotive, Inc. is seeking a Service Advisor for BMW of West Houston, a Sonic Automotive family dealership. You will be the liaison between customers and technicians, documenting issues and promoting value through recommended services.

The role requires 3+ years in luxury/high-line automotive service advising, excellent communication, and the ability to drive profitability while delivering a premium guest experience. Full-time with Sundays off and competitive benefits.

Qualifikationen

• 3+ years of luxury or high-line service advisory experience.
• Strong communication and customer service skills.
• Knowledge of automotive systems and a willingness to learn.

Aufgaben

• Greet customers in a luxury dealership setting and document vehicle issues.
• Explain recommended services clearly to promote transparency and build trust.
• Coordinate with technicians to ensure timely completion of repairs.
• Prepare accurate invoices and discuss costs with customers, including upsell opportunities.
• Contribute to department profitability while upholding CSI and service retention.

Kenntnisse

Luxury service

Customer service

Communication

Multitasking

Jobbeschreibung

Sonic Automotive, Inc. is seeking a Service Advisor for BMW of West Houston, a Sonic Automotive family dealership. You will be the liaison between customers and technicians, documenting issues and promoting value through recommended services.

The role requires 3+ years in luxury/high-line automotive service advising, excellent communication, and the ability to drive profitability while delivering a premium guest experience. Full-time with Sundays off and competitive benefits.