LUXURY SERVER (FT)

Hollywood Casino at Greektown; Detroit (MI); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Hollywood Casino at Greektown in Detroit is seeking a lounge service professional to greet guests, take and deliver orders, and guide premium cigar and beverage pairings. The role requires experience in high-volume service, knowledge of cocktails and premium hospitality, and the ability to obtain an MGCB license.

You will maintain standards, work with casino staff, and ensure accurate transactions via the POS system while supporting a premium guest experience in a cigar lounge setting.

Qualifications

• Minimum 1–2 years of high-volume service experience.
• Working knowledge of cocktails, spirits, wine, beer and premium hospitality service standards.
• Willingness to learn premium cigar basics, pairings and lounge product knowledge.
• Excellent communication skills and polished, professional appearance.
• Stand and walk for extended periods in a cigar lounge environment.
• Must be able to obtain and maintain MGCB license.

Responsibilities

• Greet guests warmly and deliver attentive, personalized service throughout the lounge.
• Take and deliver beverage, food, cigar-related and retail-related orders using approved standards.
• Guide guests through cigars, beverages, food offerings and pairing recommendations.
• Recommend cigar-friendly beverages and premium upgrades in a consultative manner.
• Maintain knowledge of menu, features, cigar selection, events and lounge standards.
• Process transactions accurately using the POS system and handle cash, comps, voids, and tabs.
• Monitor guest consumption and comply with applicable alcohol service standards and policies.
• Maintain clean, stocked service stations and guest areas; collaborate with staff and casino personnel.
• Participate in product education and discuss cigars, beverages and guest-experience offerings confidently.

Skills

High-volume service

Cocktails knowledge

Premium hospitality

Communication skills

Professional appearance

Tools

POS system

Job description

• Greeting guests warmly and deliver attentive, personalized service throughout the lounge.
• Take and deliver beverage, food, cigar-related, and retail-related orders as applicable using approved service standards.
• Guide guests through premium cigars, spirits, wine, beer, cocktails, food offerings, and pairing recommendations within the associate’s training level.
• Recommend cigar-friendly beverages and premium upgrades in a professional, consultative manner.
• Maintain current knowledge of the menu, daily features, cigar selection, events, membership/locker offerings, and lounge standards.
• Process transactions accurately using the POS system and handle cash, credit, comps, voids, and tabs according to property policy.
• Monitor guest consumption and comply with responsible alcohol service standards, TIPS requirements, MLCC regulations, and casino policies.
• Maintain clean, organized, fully stocked service stations and guest areas during the shift.
• Work collaboratively with bartenders, hosts, management, cigar lounge team members, runners, and casino personnel.
• Participate in ongoing product education and demonstrate confidence when discussing cigars, beverages, and guest-experience offerings.

WE LOVE OUR WORK.

• Greeting guests warmly and deliver attentive, personalized service throughout the lounge.
• Take and deliver beverage, food, cigar-related, and retail-related orders as applicable using approved service standards.
• Guide guests through premium cigars, spirits, wine, beer, cocktails, food offerings, and pairing recommendations within the associate’s training level.
• Recommend cigar-friendly beverages and premium upgrades in a professional, consultative manner.
• Maintain current knowledge of the menu, daily features, cigar selection, events, membership/locker offerings, and lounge standards.
• Process transactions accurately using the POS system and handle cash, credit, comps, voids, and tabs according to property policy.
• Monitor guest consumption and comply with responsible alcohol service standards, TIPS requirements, MLCC regulations, and casino policies.
• Maintain clean, organized, fully stocked service stations and guest areas during the shift.
• Work collaboratively with bartenders, hosts, management, cigar lounge team members, runners, and casino personnel.
• Participate in ongoing product education and demonstrate confidence when discussing cigars, beverages, and guest-experience offerings.

BRING US YOUR BEST.

• Minimum 1–2 years of high-volume service experience; upscale lounge, fine dining, private club, luxury hotel, or nightclub experience preferred.
• Working knowledge of cocktails, spirits, wine, beer, and premium hospitality service standards.
• Willingness and ability to learn premium cigar basics, pairings, and lounge product knowledge.
• Excellent communication skills and polished, professional appearance.
• Ability to stand and walk for extended periods in a cigar lounge environment.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
• Ability to follow verbal and written direction clearly.
• Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
• Must be at least 21 years of age.

STARTING SALARY

$18.30 TO $22.87