LUXURY SERVER

PENN Entertainment; Detroit (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

PENN Entertainment in Detroit is seeking a customer-focused lounge server to greet guests, take orders, and provide expert guidance on cigars, beverages, and menu pairings. You will maintain product knowledge, handle transactions with the POS system, and ensure compliance with MGCB licensing and casino policies.

The role requires 1–2 years of high-volume service experience, excellent communication, and the ability to work flexible hours, including nights and holidays.

Qualifications

• Minimum 1–2 years of high-volume service experience.
• Working knowledge of cocktails, spirits, wine, beer, and premium hospitality service standards.
• Willingness to learn premium cigar basics, pairings, and lounge product knowledge.
• Excellent communication skills and polished, professional appearance.
• Ability to stand and walk for extended periods in a cigar lounge environment.
• Flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
• Ability to follow verbal and written directions clearly.
• Must meet Michigan gaming regulatory, union membership, and property employment requirements.
• Must be at least 21 years of age.

Responsibilities

• Greeting guests warmly and deliver attentive, personalized service throughout the lounge.
• Take and deliver beverage, food, cigar-related, and retail-related orders using approved service standards.
• Guide guests through premium cigars, spirits, wine, beer, cocktails, food offerings, and pairing recommendations.
• Recommend cigar-friendly beverages and premium upgrades in a professional, consultative manner.
• Maintain knowledge of menu, daily features, and lounge standards.
• Process transactions accurately using the POS system and handle cash, credit, comps, voids, and tabs according to policy.
• Monitor guest consumption and comply with responsible alcohol service standards and casino policies.
• Maintain clean, organized service stations and guest areas.
• Work collaboratively with bartenders, hosts, management, cigar lounge team members, runners, and casino personnel.
• Participate in ongoing product education and demonstrate confidence in discussing cigars and offerings.

Skills

High-volume service

Cocktails & spirits

Premium cigars knowledge

Communication skills

Professional appearance

Stand/walk long periods

Flexible scheduling

MGCB license

21+ eligibility

Regulatory compliance

Tools

POS system

Job description

WE LOVE OUR WORK.

• Greeting guests warmly and deliver attentive, personalized service throughout the lounge.
• Take and deliver beverage, food, cigar-related, and retail-related orders as applicable using approved service standards.
• Guide guests through premium cigars, spirits, wine, beer, cocktails, food offerings, and pairing recommendations within the associate’s training level.
• Recommend cigar-friendly beverages and premium upgrades in a professional, consultative manner.
• Maintain current knowledge of the menu, daily features, cigar selection, events, membership/locker offerings, and lounge standards.
• Process transactions accurately using the POS system and handle cash, credit, comps, voids, and tabs according to property policy.
• Monitor guest consumption and comply with responsible alcohol service standards, TIPS requirements, MLCC regulations, and casino policies.
• Maintain clean, organized, fully stocked service stations and guest areas during the shift.
• Work collaboratively with bartenders, hosts, management, cigar lounge team members, runners, and casino personnel.
• Participate in ongoing product education and demonstrate confidence when discussing cigars, beverages, and guest-experience offerings.

BRING US YOUR BEST.

• Minimum 1–2 years of high-volume service experience; upscale lounge, fine dining, private club, luxury hotel, or nightclub experience preferred.
• Working knowledge of cocktails, spirits, wine, beer, and premium hospitality service standards.
• Willingness and ability to learn premium cigar basics, pairings, and lounge product knowledge.
• Excellent communication skills and polished, professional appearance.
• Ability to stand and walk for extended periods in a cigar lounge environment.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
• Ability to follow verbal and written direction clearly.
• Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
• Must be at least 21 years of age.

STARTING SALARY

$18.30 TO $22.87