Premium Cigar Lounge Server – Fine Hospitality & Pairings

PENN Entertainment, Inc.; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a guest-focused lounge attendant in Michigan. You will greet guests, deliver personalized service, and guide them through cigars, beverages, and menu pairings.

Your role requires 1–2 years of high-volume hospitality experience, knowledge of cocktails and premium offerings, and a willingness to learn cigar basics. Night/weekend shifts and MGCB licensing are part of the role.

Qualifications

• Minimum 1–2 years of high-volume service experience in upscale venues.
• Knowledge of cocktails, spirits, wine, beer and premium hospitality standards.
• Willingness to learn premium cigars, pairings, and lounge product knowledge.
• Excellent communication and polished appearance.

Responsibilities

• Greet guests warmly and provide attentive, personalized service.
• Take and deliver beverage, food, cigar-related, and retail-related orders using approved standards.
• Guide guests through cigars, spirits, wines, and lounge offerings with training.
• Recommend premium upgrades in a consultative, professional manner.
• Maintain up-to-date knowledge of menu, features, cigar selection, events, and locker offerings.
• Process transactions accurately using the POS system and handle cash/credit according to policy.
• Monitor guest consumption and ensure responsible alcohol service and regulations.
• Keep service stations and guest areas clean, stocked, and organized.
• Collaborate with bartenders, hosts, management, and casino staff.
• Participate in ongoing product education and confidently discuss offerings.

Skills

Customer service

Communication

Guest education

Premium cigars knowledge

Tools

POS system

Job description

PENN Entertainment, Inc. is seeking a guest-focused lounge attendant in Michigan. You will greet guests, deliver personalized service, and guide them through cigars, beverages, and menu pairings.

Your role requires 1–2 years of high-volume hospitality experience, knowledge of cocktails and premium offerings, and a willingness to learn cigar basics. Night/weekend shifts and MGCB licensing are part of the role.