CONCIERGE HOST

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 23,000 - 29,000; Full time

Job summary

Hollywood Casino at Greektown in Detroit seeks a hospitality teammate to greet guests warmly, manage reservations and seating, coordinate VIP accommodations, and monitor lounge flow with a polished, professional presence.

You will communicate across casino teams, stay informed about lounge offerings and events, build guest relationships, support event execution, and uphold regulatory and property standards. Must be 21+, able to obtain MGCB license, and work flexible nights and weekends.

Qualifications

• Minimum 1–2 years of host, concierge, reservation, front desk, private club, fine dining, luxury hotel, casino, or comparable upscale hospitality experience preferred.
• Strong verbal and written communication skills with a polished, professional appearance.
• Ability to multitask, prioritize, and remain composed in a fast-paced casino-resort environment.
• Experience with OpenTable, Resy, SevenRooms, or comparable reservation/guest profile platforms preferred.
• Ability to follow verbal and written direction clearly and work within chain-of-command expectations.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
• Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
• Must be at least 21 years of age or meet applicable property requirements for the work area.

Responsibilities

• Greet guests warmly and create a polished, professional arrival and departure experience.
• Manage reservations, waitlists, seating assignments, occupancy flow, and guest profile information using approved reservation or guest-management systems.
• Coordinate VIP accommodations, special occasions, membership/locker-related guest inquiries, and guest requests in partnership with lounge leadership.
• Monitor lounge pacing, seating availability, guest flow, and lobby presentation throughout service.
• Communicate effectively with servers, bartenders, managers, casino team members, and guests while following chain-of-command
• Maintain awareness of lounge offerings, cigar categories, beverage offerings, events, and membership or VIP programs, where applicable.
• Recognize repeat guests whenever possible and help build guest relationships through discreet, professional service.
• Assist with event execution, guest communications, and operational readiness before and during service.
• Uphold casino policies, property standards, union work rules, guest-service standards, and Triple 777 hospitality expectations.
• Maintain professionalism and composure in a smoking-permitted cigar lounge environment.

Job description

WE LOVE OUR WORK.

• Greet guests warmly and create a polished, professional arrival and departure experience.
• Manage reservations, waitlists, seating assignments, occupancy flow, and guest profile information using approved reservation or guest-management systems.
• Coordinate VIP accommodations, special occasions, membership/locker-related guest inquiries, and guest requests in partnership with lounge leadership.
• Monitor lounge pacing, seating availability, guest flow, and lobby presentation throughout service.
• Communicate effectively with servers, bartenders, managers, casino team members, and guests while following chain-of-command
• Maintain awareness of lounge offerings, cigar categories, beverage offerings, events, and membership or VIP programs, where applicable.
• Recognize repeat guests whenever possible and help build guest relationships through discreet, professional service.
• Assist with event execution, guest communications, and operational readiness before and during service.
• Uphold casino policies, property standards, union work rules, guest-service standards, and Triple 777 hospitality expectations.
• Maintain professionalism and composure in a smoking-permitted cigar lounge environment.

BRING US YOUR BEST.

• Minimum 1–2 years of host, concierge, reservation, front desk, private club, fine dining, luxury hotel, casino, or comparable upscale hospitality experience preferred.
• Strong verbal and written communication skills with a polished, professional appearance.
• Ability to multitask, prioritize, and remain composed in a fast-paced casino-resort environment.
• Experience with OpenTable, Resy, SevenRooms, or comparable reservation/guest profile platforms preferred.
• Ability to follow verbal and written direction clearly and work within chain-of-command expectations.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
• Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
• Must be at least 21 years of age or meet applicable property requirements for the work area.

STARTING SALARY

$16.80 to $21.00