Premium Cigar Lounge Server

Hollywood Casino at Greektown; Detroit (MI); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Hollywood Casino at Greektown in Detroit is seeking a lounge service professional to greet guests, take and deliver orders, and guide premium cigar and beverage pairings. The role requires experience in high-volume service, knowledge of cocktails and premium hospitality, and the ability to obtain an MGCB license.

You will maintain standards, work with casino staff, and ensure accurate transactions via the POS system while supporting a premium guest experience in a cigar lounge setting.

Qualifications

• Minimum 1–2 years of high-volume service experience.
• Working knowledge of cocktails, spirits, wine, beer and premium hospitality service standards.
• Willingness to learn premium cigar basics, pairings and lounge product knowledge.
• Excellent communication skills and polished, professional appearance.
• Stand and walk for extended periods in a cigar lounge environment.
• Must be able to obtain and maintain MGCB license.

Responsibilities

• Greet guests warmly and deliver attentive, personalized service throughout the lounge.
• Take and deliver beverage, food, cigar-related and retail-related orders using approved standards.
• Guide guests through cigars, beverages, food offerings and pairing recommendations.
• Recommend cigar-friendly beverages and premium upgrades in a consultative manner.
• Maintain knowledge of menu, features, cigar selection, events and lounge standards.
• Process transactions accurately using the POS system and handle cash, comps, voids, and tabs.
• Monitor guest consumption and comply with applicable alcohol service standards and policies.
• Maintain clean, stocked service stations and guest areas; collaborate with staff and casino personnel.
• Participate in product education and discuss cigars, beverages and guest-experience offerings confidently.

Skills

High-volume service

Cocktails knowledge

Premium hospitality

Communication skills

Professional appearance

Tools

POS system

Job description

Hollywood Casino at Greektown in Detroit is seeking a lounge service professional to greet guests, take and deliver orders, and guide premium cigar and beverage pairings. The role requires experience in high-volume service, knowledge of cocktails and premium hospitality, and the ability to obtain an MGCB license.

You will maintain standards, work with casino staff, and ensure accurate transactions via the POS system while supporting a premium guest experience in a cigar lounge setting.