Luxury Sales Support Specialist - Flexible Hours

Coach; Howell (MI); On-site; USD 2,066,000 - 2,549,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to deliver warm, professional customer service at the cash wrap and on the sales floor. You will help manage stock, process shipments, and support merchandising while ensuring a smooth point-of-sale experience.

Candidates should have retail experience, knowledge of fashion trends, and strong English communication. The role requires flexibility to work a fast-paced environment with a focus on customer care and brand standards.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.).
• Knowledge of fashion trends in the marketplace.
• Knowledge of cash register systems, and basic computer skills.
• Ability to read price and product release sheets; comfortable with iPad/laptop and Mobile POS.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in policy compliance.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trends

Cash register knowledge

Computer skills

Attention to detail

Multitasking

Communication

Customer service

English proficiency

Tools

Mobile POS

iPad usage

Job description

Coach is seeking a Sales Support Associate to deliver warm, professional customer service at the cash wrap and on the sales floor. You will help manage stock, process shipments, and support merchandising while ensuring a smooth point-of-sale experience.

Candidates should have retail experience, knowledge of fashion trends, and strong English communication. The role requires flexibility to work a fast-paced environment with a focus on customer care and brand standards.