Luxury Sales Support Specialist

Tapestry, Inc.; Washington (Washington County); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is seeking a Sales Support Associate to help drive store success through warm, professional customer service and efficient operations. You will manage cash wrap, assist customers, and support stockroom and merchandising tasks to keep the floor ready for shoppers.

The role requires retail experience, fashion awareness, and strong English communication. Flexibility for a variable schedule and teamwork with store leadership are essential.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)
• Schedule: Ability to work a flexible schedule to meet business needs - nights, weekends, peak busy season, and high-traffic retail days.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

English proficiency

Cash handling

POS systems

Multitasking

Attention to detail

Organizational skills

Tools

POS devices

iPad/laptop usage

Walkie talkie

Price sheets reading

Job description

Coach is seeking a Sales Support Associate to help drive store success through warm, professional customer service and efficient operations. You will manage cash wrap, assist customers, and support stockroom and merchandising tasks to keep the floor ready for shoppers.

The role requires retail experience, fashion awareness, and strong English communication. Flexibility for a variable schedule and teamwork with store leadership are essential.