Luxury Sales Support — Flexible Schedule

kate spade new york; Cerritos (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in a luxury retail setting to deliver exceptional customer service and maintain a pristine sales floor. You will greet guests, assist with purchases, and ensure efficient cash wrap operations while maintaining stockroom organization.

The role requires solid retail experience, a proactive attitude, and strong communication skills to serve fashion-forward customers in a fast-paced environment. Schedule flexibility is needed to meet store needs.

Qualifications

• 1+ years of retail experience, preferably luxury.
• Familiar with cash handling and POS operations.
• Strong English communication skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

Fashion trend knowledge

Tools

POS systems

Job description

Coach is seeking a Sales Support Associate in a luxury retail setting to deliver exceptional customer service and maintain a pristine sales floor. You will greet guests, assist with purchases, and ensure efficient cash wrap operations while maintaining stockroom organization.

The role requires solid retail experience, a proactive attitude, and strong communication skills to serve fashion-forward customers in a fast-paced environment. Schedule flexibility is needed to meet store needs.