Luxury Sales Support Associate - Customer Experience

Coach; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Chicago to help drive store success, greet clients warmly, and ensure smooth cash wrap and stock flow from receipt to sale. You will act as a brand ambassador in the local market, assist with social media engagement, and maintain a well-organized sales floor.

The role requires prior retail experience, basic computer and POS skills, attention to detail, and strong English communication to support a luxury shopping experience.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Job description

Coach is seeking a Sales Support Associate in Chicago to help drive store success, greet clients warmly, and ensure smooth cash wrap and stock flow from receipt to sale. You will act as a brand ambassador in the local market, assist with social media engagement, and maintain a well-organized sales floor.

The role requires prior retail experience, basic computer and POS skills, attention to detail, and strong English communication to support a luxury shopping experience.