Luxury Sales & Service Specialist

kate spade new york; San Juan (PR); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to help drive store success. You will greet clients, assist with purchases, and maintain a pristine sales floor. The role requires attentiveness to customers and a professional demeanor at the cash wrap.

Responsibilities include processing shipments, restocking, and partnering with the team to meet daily goals while upholding loss prevention standards. A customer-first mindset and strong English communication are essential.

Qualifications

• 1+ years of retail experience, preferably luxury.
• Strong customer focus and service orientation.
• Knowledge of fashion trends and product releases.
• Ability to use cash registers, iPad/laptop, and POS systems.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS, maintain cash wrap and stockroom organization.
• Suggest add-ons, promote gift cards, and capture customer information where allowed.
• Receive, process, and organize shipments and transfers; report discrepancies.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Multitasking

Tools

POS systems

iPad / Laptop

Inventory management

Job description

Coach is seeking a Sales Support Associate to help drive store success. You will greet clients, assist with purchases, and maintain a pristine sales floor. The role requires attentiveness to customers and a professional demeanor at the cash wrap.

Responsibilities include processing shipments, restocking, and partnering with the team to meet daily goals while upholding loss prevention standards. A customer-first mindset and strong English communication are essential.