Luxury Sales & Marketing Coordinator - Guest Experience

Baccarat New York, L.L.C.; New York (NY); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness benefits

EAP program

Career advancement

Starwood University

Job summary

Starwood Hotels in New York is seeking a Sales & Marketing Coordinator to support the property’s sales and marketing team in a fast-paced luxury environment. The role focuses on client inquiries, information packaging, and coordinating schedules while delivering superior guest service.

The ideal candidate has 3+ years in luxury hospitality, strong administrative and tech skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of 3 years of similar work experience in a luxury 5-star hotel.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word, etc.).
• Knowledge of Property Management Systems (Infor HMS or Opera) and Delphi is a plus.
• Must be detail oriented.
• Ability to manage multiple priorities, goal oriented and must meet deadlines.
• Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
• Willing to “pitch‑in” and assist colleagues with their job duties and be a team player.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (hours, rates and room types, packages, promotions, entertainment, restaurants etc.).
• Serve as the point of contact for clients/guests and communicate with them by phone and email to respond to questions and requests.
• Generating sales report as well as reviewing daily arrival reports to focus on guest personalization.
• Gather materials and assemble information packages (brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
• Manage and maintain managers schedules and appointments.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and co‑ordinate meetings, events, and any appointments.
• Perform hotel site tours with potential clients as well as meet and greet VIP guests.
• Monitor, screen, respond to and distribute incoming communications.
• Assist with reservations and setting up guest billing.
• Other duties as assigned by the General Manager and Director of Sales & Marketing.

Skills

Hospitality experience

Administrative skills

Microsoft Office

Communication skills

Teamwork

Detail oriented

Multi-tasking

Tools

Infor HMS

Opera

Delphi

Job description

Starwood Hotels in New York is seeking a Sales & Marketing Coordinator to support the property’s sales and marketing team in a fast-paced luxury environment. The role focuses on client inquiries, information packaging, and coordinating schedules while delivering superior guest service.

The ideal candidate has 3+ years in luxury hospitality, strong administrative and tech skills, and proficiency with Microsoft Office.