Luxury Sales & Marketing Coordinator — Growth & Perks

1 Hotels Group; New York (NY); On-site; USD 75,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Paid personal days

Career advancement

Starwood University education benefits

Job summary

Baccarat New York is seeking a Sales & Marketing Coordinator to support the property sales and marketing team with a versatile skill set. You will handle inquiries, manage schedules, prepare materials, and assist with client meetings and site tours in a luxury 5-star hotel environment.

The role emphasizes detail orientation, strong communication, and teamwork, with daily coordination of events and promotions to engage guests and drive sales. Collaboration with leadership is essential.

Qualifications

• Minimum of 3 years of similar work experience in a luxury 5-star hotel.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office.
• Knowledge of PMS (Infor HMS or Opera) a plus.
• Must be detail oriented.
• Ability to manage multiple priorities, meet deadlines.
• Strong interpersonal skills and guest service oriented.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephone and respond to inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities / services.
• Serve as the point of contact for clients/guests via phone and email.
• Generate sales reports and review daily arrival reports for personalization.
• Assemble information packages (brochures, materials, welcome kit).
• Manage managers' schedules and appointments.
• Assist sales team with filing and communications.
• Arrange and coordinate meetings, events, and appointments.
• Conduct hotel site tours with potential clients and greet VIP guests.
• Monitor, screen, respond to and distribute incoming communications.
• Assist with reservations and guest billing.

Skills

Administrative skills

Microsoft Office

PMS knowledge

Infor HMS

Opera

Delphi

Detail oriented

Multitasking

Interpersonal skills

Guest service

Verbal communication

Written communication

Tools

Infor HMS

Opera

Job description

Baccarat New York is seeking a Sales & Marketing Coordinator to support the property sales and marketing team with a versatile skill set. You will handle inquiries, manage schedules, prepare materials, and assist with client meetings and site tours in a luxury 5-star hotel environment.

The role emphasizes detail orientation, strong communication, and teamwork, with daily coordination of events and promotions to engage guests and drive sales. Collaboration with leadership is essential.