Sales & Marketing Coordinator

Baccarat New York, L.L.C.; New York (NY); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness benefits

EAP program

Career advancement

Starwood University

Job summary

Starwood Hotels in New York is seeking a Sales & Marketing Coordinator to support the property’s sales and marketing team in a fast-paced luxury environment. The role focuses on client inquiries, information packaging, and coordinating schedules while delivering superior guest service.

The ideal candidate has 3+ years in luxury hospitality, strong administrative and tech skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of 3 years of similar work experience in a luxury 5-star hotel.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word, etc.).
• Knowledge of Property Management Systems (Infor HMS or Opera) and Delphi is a plus.
• Must be detail oriented.
• Ability to manage multiple priorities, goal oriented and must meet deadlines.
• Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
• Willing to “pitch‑in” and assist colleagues with their job duties and be a team player.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (hours, rates and room types, packages, promotions, entertainment, restaurants etc.).
• Serve as the point of contact for clients/guests and communicate with them by phone and email to respond to questions and requests.
• Generating sales report as well as reviewing daily arrival reports to focus on guest personalization.
• Gather materials and assemble information packages (brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
• Manage and maintain managers schedules and appointments.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and co‑ordinate meetings, events, and any appointments.
• Perform hotel site tours with potential clients as well as meet and greet VIP guests.
• Monitor, screen, respond to and distribute incoming communications.
• Assist with reservations and setting up guest billing.
• Other duties as assigned by the General Manager and Director of Sales & Marketing.

Skills

Hospitality experience

Administrative skills

Microsoft Office

Communication skills

Teamwork

Detail oriented

Multi-tasking

Tools

Infor HMS

Opera

Delphi

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Grow with us. For almost 260 years, Baccarat craftsmanship has delighted customers and set the standard of perfection and exquisite innovation. We pledge to continue that tradition as a global leader in luxury hospitality by committing ourselves to becoming artisans of service. The otherworldly interiors within Baccarat Hotel New York were both imagined and realized by Gilles & Boissier. the acclaimed Paris-based design duo lavished their attention on its soaring salons and 114 rooms and suites, each accented with Baccarat crystal and the fiery crimson shade of Baccarat red. The hotel is managed by SH Hotels & Resorts, and life at SH is based on a simple idea: we believe that life is beautiful and we want to keep it that way. That means hiring leaders for our Sales teams who have shown themselves to be the very best in their fields, who can lead by example and leave our clients feeling engaged and inspired.

The Role

The Sales & Marketing Coordinator is an experienced professional with versatile skills, with a focus on supporting the property sales and marketing team as described below.

About you

• Passionate about hospitality with a minimum of 3 years of similar work experience in a luxury 5-star hotel.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.).
• Knowledge of Property Management Systems (Infor HMS or Opera) and Delphi is a plus.
• Must be detail oriented.
• Ability to manage multiple priorities, goal oriented and must meet deadlines.
• Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
• Willing to “pitch‑in” and assist colleagues with their job duties and be a team player.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.).
• Serve as the point of contact for clients/guests and communicate with them by phone and email to respond to questions and requests.
• Generating sales report as well as reviewing daily arrival reports to focus on guest personalization.
• Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
• Manage and maintain managers schedules and appointments.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and co‑ordinate meetings, events, and any appointments.
• Perform hotel site tours with potential clients as well as meet and greet VIP guests.
• Monitor, screen, respond to and distribute incoming communications.
• Assist with reservations and setting up guest billing.
• Other duties as assigned by the General Manager and Director of Sales & Marketing.

$38/hr \ Full Time

About us…

Our culture is caring and thoughtful, and we deliver good‑natured and informed service, perfectly executed to evoke a sense of fulfillment and well‑being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Health & Wellness- Competitive Medical, Dental & Vision, and EAP program Retirement Planning Paid Personal Days Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! Starwood University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$35.00 - $38.00

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next‑level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now