Luxury Sales Associate - Omni-Channel & Clienteling

Tapestry; Honolulu (HI); On-site; USD 42,981,000 - 69,541,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in Honolulu seeks a Sales Associate to deliver a personalized luxury retail experience, meet sales goals, and support store operations. This role blends upscale service, omni‑channel selling, and teamwork to drive loyalty and revenue.

The right candidate has 1+ years in luxury retail, POS experience, and strong English communication, with the ability to thrive in a fast‑paced environment and participate in brand initiatives.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, live‑stream shopping or video demos, clienteling and data acquisition skills.
• (Preferred) Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador and adhere to style and service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Complete daily operational tasks including cash wrap, inventory, replenishment, and merchandising.

Skills

Luxury retail

Customer service

POS experience

Live video

English proficiency

Team collaboration

Tools

POS system

Job description

Coach in Honolulu seeks a Sales Associate to deliver a personalized luxury retail experience, meet sales goals, and support store operations. This role blends upscale service, omni‑channel selling, and teamwork to drive loyalty and revenue.

The right candidate has 1+ years in luxury retail, POS experience, and strong English communication, with the ability to thrive in a fast‑paced environment and participate in brand initiatives.