Luxury Sales Associate & Brand Ambassador

Tapestry (Coach/Kate Spade); Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Coach is a global fashion house offering luxury retail experiences. The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience and supporting daily store operations.

As part of the team, you will meet personal and store sales goals, participate in omni-channel selling, and help foster brand loyalty through clienteling, cross-selling, and attentive service. Ability to adapt to a fast-paced luxury environment is essential.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

Sales experience

Customer service

English proficiency

Fashion awareness

Tools

POS system

Mobile POS

iPad

Job description

Coach is a global fashion house offering luxury retail experiences. The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience and supporting daily store operations.

As part of the team, you will meet personal and store sales goals, participate in omni-channel selling, and help foster brand loyalty through clienteling, cross-selling, and attentive service. Ability to adapt to a fast-paced luxury environment is essential.