Luxury Retail Sales Ambassador

kate spade new york; New York (NY); On-site; CAD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Job summary

Coach is seeking a Sales Associate to serve as the front-line ambassador, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. This role blends luxury retail service with omni-channel selling and teamwork to drive brand loyalty and revenue.

You will represent Coach, build lasting client relationships through styling and product knowledge, and utilize POS and clienteling tools to capture data and encourage

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.

Skills

Luxury retail

Sales experience

Fashion trends

Competitor knowledge

Tools

POS operation

Mobile POS

iPad

Walkie-Talkie

Job description

Coach is seeking a Sales Associate to serve as the front-line ambassador, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. This role blends luxury retail service with omni-channel selling and teamwork to drive brand loyalty and revenue.

You will represent Coach, build lasting client relationships through styling and product knowledge, and utilize POS and clienteling tools to capture data and encourage