Luxury Sales Associate

Jill Platner; New York, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Jill Platner in New York seeks a Luxury Sales, Clienteling & Client Relations associate to deliver exceptional in-store and virtual experiences and drive sales. You will build relationships with clients, collectors, and VIPs while supporting showroom operations, online orders, and events.

The role blends product knowledge with proactive clienteling and strong service standards. Ideal candidates bring 2+ years in luxury retail, superb communication, organizational skills, and the ability to

Qualifications

• 2+ years of experience in luxury retail or customer-facing environment.
• Excellent communication and interpersonal skills.
• Ability to build relationships and create memorable customer experiences.
• Strong organizational skills and attention to detail.
• Self-starter; capable of working independently and in a team.
• Balance sales with operational tasks including inventory and admin.
• Experience with Shopify or similar retail POS/CRM.

Responsibilities

• Deliver exceptional in-store and virtual customer experiences.
• Build and maintain relationships with clients, collectors, and VIPs.
• Drive retail sales through in-store selling and clienteling.
• Assist customers in product selection, sizing, styling and special orders.
• Process online and in-store sales, exchanges and repairs.
• Respond to inquiries and resolve customer service issues.
• Develop knowledge of customer preferences for personalized recommendations.
• Know Jill Platner collection, craftsmanship, and brand story.
• Support showroom operations including inventory and pricing in Shopify.
• Coordinate order fulfillment, shipping, and production communication.
• Maintain showroom presentation and visual merchandising online and in-store.
• Support sales and marketing tasks: social content, photos, event materials, basic design.

Skills

Communication

Interpersonal skills

Relationship building

Organizational skills

Initiative

Teamwork

Customer service

Tools

Shopify

CRM platforms

POS systems

Job description

Please Note: Weekend availability (Saturday and Sunday) is required for this position. Flexibility to support occasional evening events, trunk shows, and special projects is also expected.

Position Overview

Luxury Sales, Clienteling & Client Relations

This is a dynamic, customer-facing role that combines luxury retail sales, clienteling, POS and showroom operations, and event support. The ideal candidate is warm, organized, proactive, and excited to contribute to the growth of a small woman-owned luxury brand.

Key Responsibilitie s

• Deliver exceptional in-store and virtual customer experiences.
• Build and maintain meaningful relationships with clients, collectors, and VIP customers.
• Drive retail sales goals through both in-store selling and proactive clienteling efforts.
• Assist customers in product selection, sizing, styling and special orders
• Process online and in-store sales, exchanges and repairs.
• Respond to customer inquiries and resolve customer service issues as they arise.
• Develop a strong understanding of customer preferences and purchase history to provide personalized recommendations and cultivate repeat business.
• Develop a thorough knowledge of the Jill Platner collection, craftsmanship, and brand story.

Operations, Inventory & E-Commerce

• Support the day-to-day operations of the showroom.
• Maintain accurate product information, pricing, inventory levels, and customer records across all areas of the POS system (Shopify).
• Coordinate order fulfillment, shipping, and communication between customers and the production team.
• Maintain showroom presentation and visual merchandising standards, both in-store and online.
• Provide support for sales and marketing initiatives as needed (ie: social media content, photography, event materials, basic graphic design projects).

Events & Showroom Support

• Assist with trunk shows, events, and special projects.
• Support event preparation, setup, breakdown, and day‑of event execution.
• Assist with event outreach and invitation efforts as directed.

Qualifications

• 2+ years of experience in luxury retail, fashion, jewelry, hospitality, gallery, or another customer-facing environment.
• Excellent communication and interpersonal skills.
• A natural ability to build relationships and create memorable customer experiences.
• Strong organizational skills and attention to detail.
• Ability to self-start, working both independently and as part of a team.
• Comfortable balancing customer‑facing sales responsibilities with operational and administrative tasks.
• Experience with Shopify (or similar retail POS) and/or CRM platforms.