Luxury Rooms Division Leader: Front Office & Guest Service

Château des Avenières; Nantucket (MA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health, vision and dental

Paid vacation

401(k) plan

Life insurance

Long term care

Health club reimbursement

Dining/Retail/Hotel discounts

Zusammenfassung

The Wauwinet Inn, part of White Elephant Resorts on Nantucket, seeks a Rooms Division Manager to oversee Front Office, Bell Services, Concierge, Housekeeping, and related operations. You will drive guest satisfaction, optimize revenue, and lead multi-department teams with a focus on service excellence.

Responsibilities include budgeting, training, quality control, and representing the MD when needed, all in support of The Wauwinet's renowned Relais & Châteaux standard.

Qualifikationen

• Minimum of 2 years’ experience in a similar role.
• Strong interpersonal skills and ability to foster a collaborative work environment.
• Excellent communication and guest-service orientation; ability to coordinate across departments.

Aufgaben

• Oversee daily operations of the Rooms Division (Front Office, Bell Services, Drivers, Concierge, Housekeeping, Beach staff, Retail).
• Collaborate with Managing Director on budgeting, purchasing, quality control, and standards; implement new procedures.
• Lead training programs and act on behalf of the MD in their absence; supervise front and back of house staff.

Kenntnisse

Interpersonal skills

Communication

Cross-department collaboration

Guest experience

Training

Logistics

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

The Wauwinet Inn, part of White Elephant Resorts on Nantucket, seeks a Rooms Division Manager to oversee Front Office, Bell Services, Concierge, Housekeeping, and related operations. You will drive guest satisfaction, optimize revenue, and lead multi-department teams with a focus on service excellence.

Responsibilities include budgeting, training, quality control, and representing the MD when needed, all in support of The Wauwinet's renowned Relais & Châteaux standard.