Luxury Retail Training Architect

Tourneau|Bucherer; New York (NY); On-site; USD 67,000 - 73,000; Full time

Job summary

Bucherer USA is seeking a Training Coordinator to join the Human Resources team in New York City. The role supports onboarding, delivers training programs, tracks progress, and brings content to life through in-store experiences.

The ideal candidate is highly organized, detail-oriented, and passionate about people development, with 1–3 years in training or hospitality and the ability to work in a fast-paced retail environment. Travel to stores may be required.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 1-3 years in training, learning & development, retail operations, or hospitality.
• Watch/jewelry knowledge a plus.
• Strong presentation and communication skills.
• Excellent organizational and project management abilities.
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.
• Ability to travel occasionally to retail locations.
• Passion for luxury retail, client experience, and employee development.
• Highly organized and detail-oriented
• Engaging and confident communicator
• Collaborative and relationship-focused
• Adaptable and proactive
• Strong follow-through and accountability

Responsibilities

• Support onboarding and training program delivery for new hires.
• Lead portions of instructor-led workshops and training sessions.
• Assist with role-play activities, product knowledge sessions, and client experience workshops.
• Reinforce learning through in-store coaching and follow-up activities.
• Coordinate training schedules, calendars, and communications.
• Track training completion, certifications, and learning compliance.
• Maintain training records, dashboards, and reporting tools.
• Support LMS and eLearning platform administration.
• Assist in onboarding programs across multiple retail locations.
• Coordinate materials, resources, and training logistics for new hires.
• Monitor onboarding progress and provide status updates to stakeholders.
• Partner with store leaders to identify learning opportunities and support business priorities.
• Gather feedback to continuously improve training programs.
• Help implement company culture, client experience, and operational training initiatives.
• Prepare training materials, presentations, guides, and job aids.
• Assist with creation of engaging learning activities and recognition programs.
• Ownership of managing Mystery Shop Program - analyzing and delivering results.
• Support special projects as needed

Skills

Presentation

Communication

Organization

Project management

Attention to detail

Team collaboration

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

PowerPoint

Excel

LMS

Job description

Bucherer USA is seeking a Training Coordinator to join the Human Resources team in New York City. The role supports onboarding, delivers training programs, tracks progress, and brings content to life through in-store experiences.

The ideal candidate is highly organized, detail-oriented, and passionate about people development, with 1–3 years in training or hospitality and the ability to work in a fast-paced retail environment. Travel to stores may be required.