Luxury Retail Training Leader & Performance Coach

Tourneau|Bucherer; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Tourneau|Bucherer in New York is looking for a Rolex Trainer to elevate product knowledge and client experience. This position involves designing high-impact training programs to empower staff and ensure luxury service excellence.

The ideal candidate will have a strong background in luxury retail, exceptional communication skills, and experience in training. This role offers a salary range of $80,000 to $90,000, based on experience.

Qualifications

• Proven experience in training, facilitation, or education, preferably in luxury retail.
• Strong knowledge of luxury brands and the watch industry, with a passion for horology.
• Ability to build relationships across corporate and retail environments.

Responsibilities

• Design and execute sales development programs to accelerate onboarding.
• Conduct in-store coaching and provide actionable feedback.
• Measure training effectiveness through data and learning metrics.

Skills

Training and facilitation

Luxury retail knowledge

Interpersonal skills

Project management

Communication skills

Education

Bachelor’s degree (BS/BA)

Tools

Microsoft Office

Learning Management Systems (LMS)

Job description

Tourneau|Bucherer in New York is looking for a Rolex Trainer to elevate product knowledge and client experience. This position involves designing high-impact training programs to empower staff and ensure luxury service excellence.

The ideal candidate will have a strong background in luxury retail, exceptional communication skills, and experience in training. This role offers a salary range of $80,000 to $90,000, based on experience.