Luxury Retail Team Lead: People & Performance

TBC Luxury Resale; Scottsdale (AZ); On-site; USD 50,000 - 80,000; Full time

Job summary

To Be Continued... (TBC) in Scottsdale is seeking a Sales Lead to develop people, optimize processes, and drive store performance while delivering an extraordinary luxury client experience.

You will lead the four pillars—Sales Floor, Intake, Live Selling, and Shipping—ensuring staff alignment with brand standards, coaching teams, and achieving financial targets through collaboration and accountability.

Qualifications

• Strong leadership experience in luxury retail or hospitality.
• Proven ability to build and develop high-performing teams.
• Customer-centric focus with excellence in client experience.

Responsibilities

• Lead and develop store teams across pillars to meet targets.
• Maintain high standards of merchandising, service, and operations.
• Collaborate with leadership to plan events and promotions.
• Coach staff for continuous improvement and accountability.

Skills

Leadership

Retail management

Team development

Customer experience

Job description

To Be Continued... (TBC) in Scottsdale is seeking a Sales Lead to develop people, optimize processes, and drive store performance while delivering an extraordinary luxury client experience.

You will lead the four pillars—Sales Floor, Intake, Live Selling, and Shipping—ensuring staff alignment with brand standards, coaching teams, and achieving financial targets through collaboration and accountability.