Full Time Sales Lead

TBC Luxury Resale; Scottsdale (AZ); On-site; USD 50,000 - 80,000; Full time

Job summary

To Be Continued... (TBC) in Scottsdale is seeking a Sales Lead to develop people, optimize processes, and drive store performance while delivering an extraordinary luxury client experience.

You will lead the four pillars—Sales Floor, Intake, Live Selling, and Shipping—ensuring staff alignment with brand standards, coaching teams, and achieving financial targets through collaboration and accountability.

Qualifications

• Strong leadership experience in luxury retail or hospitality.
• Proven ability to build and develop high-performing teams.
• Customer-centric focus with excellence in client experience.

Responsibilities

• Lead and develop store teams across pillars to meet targets.
• Maintain high standards of merchandising, service, and operations.
• Collaborate with leadership to plan events and promotions.
• Coach staff for continuous improvement and accountability.

Skills

Leadership

Retail management

Team development

Customer experience

Job description

Are you an exceptional leader who believes extraordinary businesses are built through extraordinary people? Do you thrive in a fast-paced environment where luxury, hospitality, operational excellence, and leadership come together? Are you energized by building high-performing teams, developing people, and creating unforgettable client experiences? If so, we'd love to meet you.

For the past 12 years, To Be Continued... (TBC) has been a leader in the luxury resale industry. With stores in Scottsdale and Dallas, and a rapidly growing online business, we are redefining the way women shop luxury. At TBC, we don't simply sell luxury - we educate, inspire, and build lasting relationships through the stories behind every piece we curate. Every interaction is an opportunity to create an exceptional client experience. We're looking for an exceptional leader who loves people, luxury fashion, operational excellence, and building great teams. This is far more than a retail management position.

As a Sales Lead, you are responsible for helping lead and develop people, processes, and performance that drive the success of your store. You are accountable for creating an extraordinary client experience while building a culture where operational excellence, teamwork, accountability, and continuous improvement thrive. Your primary responsibility is not simply to manage departments - it is to build and lead exceptional teams. You will ensure that each of TBC's four operational pillars is fully staffed, well-trained, aligned with company standards, and consistently working together to achieve and exceed the operational and financial goals established by the CEO.

Full Time Sales Lead

Are you an exceptional leader who believes extraordinary businesses are built through extraordinary people? Do you thrive in a fast-paced environment where luxury, hospitality, operational excellence, and leadership come together? Are you energized by building high-performing teams, developing people, and creating unforgettable client experiences? If so, we'd love to meet you.

For the past 12 years, To Be Continued... (TBC) has been a leader in the luxury resale industry. With stores in Scottsdale and Dallas, and a rapidly growing online business, we are redefining the way women shop luxury. At TBC, we don't simply sell luxury - we educate, inspire, and build lasting relationships through the stories behind every piece we curate. Every interaction is an opportunity to create an exceptional client experience. We're looking for an exceptional leader who loves people, luxury fashion, operational excellence, and building great teams. This is far more than a retail management position.

As a Sales Lead, you are responsible for helping lead and develop people, processes, and performance that drive the success of your store. You are accountable for creating an extraordinary client experience while building a culture where operational excellence, teamwork, accountability, and continuous improvement thrive. Your primary responsibility is not simply to manage departments - it is to build and lead exceptional teams. You will ensure that each of TBC's four operational pillars is fully staffed, well-trained, aligned with company standards, and consistently working together to achieve and exceed the operational and financial goals established by the CEO.

Leading the Business

At TBC, leadership means thinking like an owner. You are responsible for the health of the business by ensuring each operational pillar performs at the highest level individually while working seamlessly together to create one exceptional luxury client experience. You will establish clear expectations, develop your team, monitor performance, coach for continuous improvement, remove obstacles, solve problems proactively, and create accountability throughout the organization. Every decision you make should strengthen one or more of TBC's Four Pillars.

The Four Pillars of Leadership Pillar One | Sales Floor Excellence

The sales floor is the physical expression of the TBC brand. You will be responsible for:

• Assisting in leading the Sales Floor team.
• Ensuring inventory flows efficiently from Intake to the sales floor and Live Shopping.
• Maintaining exceptional merchandising standards.
• Creating a beautiful, organized, secure, and inspiring luxury shopping environment.
• Maintaining outstanding cleanliness, presentation, and loss prevention standards.
• Delivering an elevated luxury client experience every day.

Pillar Two | Intake Excellence

Exceptional inventory is the foundation of TBC's success. You are responsible for:

• Leading the Intake team.
• Ensuring only merchandise that reflects TBC's brand standards is accepted.
• Maintaining outstanding quality control.
• Ensuring merchandise is processed quickly without sacrificing accuracy.
• Monitoring pricing consistency and inventory accuracy.
• Supporting exceptional consignor relationships.
• Overseeing authentication, intake operations, inventory flow, and overall processing efficiency.
• Ensuring inventory reaches the sales floor and Live Shopping as quickly as possible.

Pillar Three | Live Selling Excellence

Live Shopping is one of TBC's most important sales channels and one of our greatest opportunities to educate, inspire, and build community. You are responsible for:

• Leading and supporting the Live Selling team.
• Managing the Live Selling calendar and staffing schedule.
• Ensuring Live Sellers are fully prepared for every show.
• Holding Live Sellers accountable to TBC's brand standards, operational expectations, and performance metrics.
• Partnering with Intake and Merchandising to ensure every Live show is fully stocked with exceptional merchandise.
• Coaching Live Sellers to continuously improve client engagement, presentation, sales performance, and follow-through.
• Ensuring every Live show reflects the professionalism, warmth, expertise, and luxury experience that define the TBC brand.

Pillar Four | Shipping Excellence

The client experience continues long after a purchase is made. You are responsible for:

• Leading the Shipping team.
• Ensuring every order is shipped accurately and on time.
• Maintaining TBC's luxury packaging and presentation standards.
• Monitoring shipping turnaround times and resolving delays quickly.
• Protecting merchandise through exceptional packaging and quality control.
• Delivering a post-purchase experience that reflects the quality of the TBC brand.
  

Leadership Responsibilities

• Recruiting, hiring, onboarding, coaching, and developing exceptional team members.
• Creating clear expectations and accountability throughout the store.
• Planning and executing boutique events, VIP experiences, community partnerships, and promotional initiatives.
• Building systems that improve communication, efficiency, and profitability.
• Anticipating operational challenges before they become problems.
• Leading with integrity, humility, professionalism, accountability, and emotional intelligence.
  

The Leader We're Looking For

We're looking for a leader who thrives in an entrepreneurial environment where every day is different. Our business moves quickly. Priorities shift. Opportunities arise unexpectedly. Challenges require thoughtful solutions. A successful assistant manager embraces this pace. They are energized—not overwhelmed—by change. They are highly organized, adaptable, and agile enough to confidently adjust priorities while maintaining exceptional standards of execution. They understand that speed and flexibility are competitive advantages, and they lead their team with confidence through changing business needs.

This leader:

• Thinks like an owner.
• Anticipates challenges before they become problems.
• Makes thoughtful decisions without waiting to be directed.
• Communicates proactively.
• Leads with positivity, professionalism, and accountability.
• Inspires others through consistency, integrity, and high standards.
• Builds people as intentionally as they build the business.