Luxury Retail Team Lead — Inspire Teams & Drive Growth

Roots; Park City (UT); On-site; USD 25,000 - 36,000; Full time

Job summary

Roots in Park City, UT seeks a Team Lead to bridge the leadership team and the sales associates, supporting the Store Manager and ensuring an exceptional, consistent in-store experience for customers and staff.

You’ll model selling and customer service, coach and develop teammates, oversee opening and closing procedures, banking, and timely reporting, and drive action plans with store management to optimize results.

Qualifications

• 1+ years related experience in a retail apparel environment.
• Proven ability to lead a sales team.
• Experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assist store management in conducting new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Oversees and delegates tasks to team to best maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Creates an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

Skills

Retail leadership

POS management

Customer service

Team coaching

Scheduling

Problem solving

Job description

Roots in Park City, UT seeks a Team Lead to bridge the leadership team and the sales associates, supporting the Store Manager and ensuring an exceptional, consistent in-store experience for customers and staff.

You’ll model selling and customer service, coach and develop teammates, oversee opening and closing procedures, banking, and timely reporting, and drive action plans with store management to optimize results.