Luxury Retail Supervisor: Omni-Channel & Clienteling

Acne Studios; Woodbury (VT); On-site; USD 52,000 - 66,000; Full time

Job summary

Acne Studios at Woodbury Common is seeking a Supervisor to collaborate with the Store Manager, plan activities, and drive luxury client engagement. You will contribute to a high-touch customer experience, lead a team, and help achieve sales, conversion, and clienteling goals.

You will receive training in luxury sales, clienteling, and store operations to maintain a cutting-edge, premium atmosphere. Fluency in English is required, with additional languages a plus for market needs.

Qualifications

• Previous customer-facing role within retail or hospitality.
• Proven ability to drive sales and exceptional customer service.
• Experience with CRM and clienteling.
• Analysing retail KPIs to meet targets.

Responsibilities

• Collaborate with Store Manager to plan activities and actions based on KPI analyses.
• Provide training and coaching in luxury sales and clienteling.
• Manage omni-channel services.
• Welcome and guide customers through a seamless cycle and deliver best-in-class client experience.
• Achieve sales, conversion, and clienteling targets; oversee inventory and store operations.

Skills

Customer service

CRM & clienteling

Sales targets

KPI analysis

Team collaboration

Tools

CRM software

POS systems

Visual merchandising

Job description

Acne Studios at Woodbury Common is seeking a Supervisor to collaborate with the Store Manager, plan activities, and drive luxury client engagement. You will contribute to a high-touch customer experience, lead a team, and help achieve sales, conversion, and clienteling goals.

You will receive training in luxury sales, clienteling, and store operations to maintain a cutting-edge, premium atmosphere. Fluency in English is required, with additional languages a plus for market needs.