Luxury Retail Supervisor: Clienteling & KPI Lead

Acne Studios; Town of Woodbury (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Acne Studios Woodbury Common is seeking a Supervisor to work with the Store Manager to plan activities and drive a high-touch client experience. You will receive training in luxury sales, management, and clienteling, enabling you to lead with confidence and uphold our standards.

You will manage omni-channel services, welcome customers through a seamless cycle, achieve sales and clienteling targets, and oversee inventory and store operations to maintain a luxurious atmosphere.

Qualifications

• Previous customer-facing role in retail or hospitality.
• Ability to drive sales and deliver exceptional customer service.
• Experience with CRM and clienteling.
• Ability to analyze retail KPIs.
• Fluent in English; additional languages a plus.

Responsibilities

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory
• Overseeing day-to-day operations of the store, ensuring a luxurious and cutting-edge atmosphere

Skills

Customer service

Interpersonal communication

Sales skills

CRM / clienteling

KPI analysis

Fluent English

Job description

Acne Studios Woodbury Common is seeking a Supervisor to work with the Store Manager to plan activities and drive a high-touch client experience. You will receive training in luxury sales, management, and clienteling, enabling you to lead with confidence and uphold our standards.

You will manage omni-channel services, welcome customers through a seamless cycle, achieve sales and clienteling targets, and oversee inventory and store operations to maintain a luxurious atmosphere.