Supervisor

Acne Studios; Town of Woodbury (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Acne Studios Woodbury Common is seeking a Supervisor to work with the Store Manager to plan activities and drive a high-touch client experience. You will receive training in luxury sales, management, and clienteling, enabling you to lead with confidence and uphold our standards.

You will manage omni-channel services, welcome customers through a seamless cycle, achieve sales and clienteling targets, and oversee inventory and store operations to maintain a luxurious atmosphere.

Qualifications

• Previous customer-facing role in retail or hospitality.
• Ability to drive sales and deliver exceptional customer service.
• Experience with CRM and clienteling.
• Ability to analyze retail KPIs.
• Fluent in English; additional languages a plus.

Responsibilities

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory
• Overseeing day-to-day operations of the store, ensuring a luxurious and cutting-edge atmosphere

Skills

Customer service

Interpersonal communication

Sales skills

CRM / clienteling

KPI analysis

Fluent English

Job description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As Supervisor at our Woodbury Common store, you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to collaborate with the Store Manager to plan activities and take actions based on analyses of KPIs. To ensure your success in this role, we provide training and coaching in luxury sales, management, and clienteling, according to our cutting-edge approach to client experience. You will play a vital role by:

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory
• Overseeing day-to-day operations of the store, ensuring a luxurious and cutting-edge atmosphere

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
• Responsive and ability to resolve customer concerns or issues in a professional manner
• Understanding of sales techniques, product knowledge, and visual merchandising

Specific experience and knowledge for this role:

• Previous customer-facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer serviceCustomer relationship management (CRM) and clienteling
• Analysing retail KPIs
• Fluent in English, which is a prerequisite for this position (and additional languages based on the market requirements)

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.