Luxury Retail Customer Experience Lead

Tapestry (Coach/Kate Spade); Wrentham (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

kate spade new york in Massachusetts is seeking a Supervisor to energize a customer-first sales floor, coach a high-performing team, and uphold brand standards across service, selling, and operations.

You will drive KPI targets, develop client relationships, lead talent recruitment and onboarding, and manage omni-channel initiatives including live selling and data capture to grow loyalty.

Qualifications

• 2+ years in retail service with management or floor leadership.
• Strong written and verbal communication skills with attention to detail.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance and coach the team to hit KPI targets.
• Build client relationships through proactive outreach and exceptional service.
• Lead recruitment, onboarding, and ongoing development of store staff.
• Oversee opening/closing procedures, cash handling, and stock integrity.
• Foster an inclusive, equitable, and diverse store culture.

Skills

Communication skills

Leadership experience

Retail management

Omni-channel selling

Social media literacy

Clienteling systems

English proficiency

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

kate spade new york in Massachusetts is seeking a Supervisor to energize a customer-first sales floor, coach a high-performing team, and uphold brand standards across service, selling, and operations.

You will drive KPI targets, develop client relationships, lead talent recruitment and onboarding, and manage omni-channel initiatives including live selling and data capture to grow loyalty.