Luxury Retail Store Manager - Growth & VIP Client Lead

Moncler; Bellevue (Allegheny County); On-site; USD 100,000 - 110,000; Full time

Job summary

Moncler Americas is seeking a Store Manager who will act as a Brand Leader, driving business objectives through strategic planning, service excellence, and operational leadership. You will own talent development, lead recruitment strategies, and promote Moncler values in the marketplace while ensuring a flawless in-store experience for top clients and VICs.

The role requires 5+ years in luxury retail management, strong leadership, and the ability to coach teams on selling programs, CRM, and

Qualifications

• Bachelor's degree or equivalent.
• Minimum of 5 years of Retail Management experience, luxury experience preferred.
• Proven track record of successful sales generation, building clientele and employee development and relations.
• Results-driven and customer-focused.
• Impeccable communication skills at all levels, with team, executive leadership and cross-functional partners.
• Possess strong leadership qualities and can galvanize a team around company initiatives.
• Possess strong attention to detail and business acumen.
• Ability to analyze business and take business-driving actions.
• Ability to stand and walk for a majority of a 40-hour workweek.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Proficient in Microsoft Office, POS, CRM & Inventory Management systems

Responsibilities

• Ensure the Moncler Americas Sales and Service standards are embodied consistently by all store employees.
• Drive Store sales and productivity through KPI management (e.g., Store Sales, UPT, Conversion, Repurchase Rate, Productivity and Inventory management).
• Conduct business analysis and develop action plans with the Regional Director to grow business.
• Flawless in-store execution of Company initiatives, policies & procedures.
• Lead the team on the sales floor through CEM segments and engagement with top clients, ensuring service excellence.
• Coordinate client events and product launches to maximize attendance and sales results.
• Coach staff on programs and ensure delivery of training and selling initiatives.
• Develop and manage talent: performance reviews, development plans, and career paths.
• Attract, recruit, hire, and build a high-caliber talent pipeline.
• Maintain onboarding quality and partner with HR for employee relations.
• Manage daily operations, payroll, inventory, cash handling, shipping/receiving, and policy adherence.
• Monitor store expenses and maintain operating budgets to reduce costs.
• Oversee after-sales operations and in-store consignment to enhance client experience.
• Support visual merchandising standards and execute floor changes as needed.
• Analyze stock and product feedback to align with launches and investments.
• Train teams on product knowledge and brand pillars; coordinate with internal departments for support.
• Stay alert to market trends and identify opportunities for growth.
• Perform additional duties as assigned.

Skills

Leadership

Sales leadership

Customer service

People development

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

POS systems

CRM

Inventory management

Job description

Moncler Americas is seeking a Store Manager who will act as a Brand Leader, driving business objectives through strategic planning, service excellence, and operational leadership. You will own talent development, lead recruitment strategies, and promote Moncler values in the marketplace while ensuring a flawless in-store experience for top clients and VICs.

The role requires 5+ years in luxury retail management, strong leadership, and the ability to coach teams on selling programs, CRM, and