Luxury Retail Store Manager: Drive Sales & Team Performance

Grown Brilliance; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan

Company discount

Paid time off

Job summary

Grown Brilliance in Easton, Columbus, OH is seeking a General Manager to own the day-to-day store performance, lead on the sales floor, coach in real time, and ensure the store runs like a well-oiled operation.

This hands-on role requires recruiting and developing staff, driving local activation, managing inventory and scheduling, and relentlessly pursuing top-line growth with a client-first approach.

Qualifications

• 3-5+ years of leadership experience in retail.
• Experience building and stabilizing a team—hiring, training, retaining staff.
• Hands-on operator mentality: on the floor daily, focused on execution.
• Experience in jewelry or high-touch retail is a plus, not required.
• Strong people management skills to motivate and develop a team.
• Solid communication skills to close a sale and align the team.
• Organized and dependable, able to manage store operations and development.
• Bachelor's degree preferred but not required.

Responsibilities

• Personally drive the store's top-line sales performance; lead by example on the floor.
• Work the sales floor daily, engage clients, and close sales with the team.
• Set and manage daily, weekly, and monthly sales goals; hold the team accountable.
• Ensure strong product knowledge and a consistent client-first selling experience.
• Recruit and fully staff the store; train and coach the team with real-time feedback.
• Run regular team meetings to align goals and review performance.
• Build local awareness and drive traffic through community activation.
• Maintain client relationships using tools like Endear for ongoing engagement.
• Conduct stock audits, manage inventory, and ensure loss prevention standards.
• Oversee scheduling, opening/closing procedures, and day-to-day troubleshooting.
• Prepare and review sales reports; monitor performance against goals.

Skills

Leadership

Sales results

People management

Floor leadership

Communication

Inventory control

Store operations

MS Office

POS systems

Education

Bachelor's degree preferred

Tools

Endear CRM

Microsoft Office

Job description

Grown Brilliance in Easton, Columbus, OH is seeking a General Manager to own the day-to-day store performance, lead on the sales floor, coach in real time, and ensure the store runs like a well-oiled operation.

This hands-on role requires recruiting and developing staff, driving local activation, managing inventory and scheduling, and relentlessly pursuing top-line growth with a client-first approach.