Luxury Retail Store Manager

Grown Brilliance; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan

Company discount

Paid time off

Job summary

Grown Brilliance in Easton, Columbus, OH is seeking a General Manager to own the day-to-day store performance, lead on the sales floor, coach in real time, and ensure the store runs like a well-oiled operation.

This hands-on role requires recruiting and developing staff, driving local activation, managing inventory and scheduling, and relentlessly pursuing top-line growth with a client-first approach.

Qualifications

• 3-5+ years of leadership experience in retail.
• Experience building and stabilizing a team—hiring, training, retaining staff.
• Hands-on operator mentality: on the floor daily, focused on execution.
• Experience in jewelry or high-touch retail is a plus, not required.
• Strong people management skills to motivate and develop a team.
• Solid communication skills to close a sale and align the team.
• Organized and dependable, able to manage store operations and development.
• Bachelor's degree preferred but not required.

Responsibilities

• Personally drive the store's top-line sales performance; lead by example on the floor.
• Work the sales floor daily, engage clients, and close sales with the team.
• Set and manage daily, weekly, and monthly sales goals; hold the team accountable.
• Ensure strong product knowledge and a consistent client-first selling experience.
• Recruit and fully staff the store; train and coach the team with real-time feedback.
• Run regular team meetings to align goals and review performance.
• Build local awareness and drive traffic through community activation.
• Maintain client relationships using tools like Endear for ongoing engagement.
• Conduct stock audits, manage inventory, and ensure loss prevention standards.
• Oversee scheduling, opening/closing procedures, and day-to-day troubleshooting.
• Prepare and review sales reports; monitor performance against goals.

Skills

Leadership

Sales results

People management

Floor leadership

Communication

Inventory control

Store operations

MS Office

POS systems

Education

Bachelor's degree preferred

Tools

Endear CRM

Microsoft Office

Job description

General Manager — Grown Brilliance, Easton (Columbus, OH) The Role

The Easton General Manager owns the day-to-day performance of the store, with sales growth as the clear top priority. This is a hands-on leadership role: you're on the floor daily, selling alongside your team, coaching in real time, and making sure the store runs like a well-oiled operation. Local activation and clienteling matter, but they're in service of one goal — steady, growing top-line sales out of a fully staffed, well-run store.

Key Responsibilities

• Personally drive the store's top-line sales performance — this is the primary measure of success in this role.
• Work the sales floor daily alongside the team: engage clients directly, close sales, and lead by example.
• Set and manage daily, weekly, and monthly sales goals, and hold the team accountable to them.
• Ensure the team demonstrates strong product knowledge and delivers a consistent, client-first selling experience.

Staffing & Team Development

• Recruit and fully staff the store, then keep it consistently and reliably staffed — this is a core, ongoing responsibility of the role.
• Train and coach the team on product knowledge, selling technique, and day-to-day store standards.
• Provide real-time coaching and performance feedback on the floor.
• Run regular team meetings to align on goals, review performance, and reinforce what's working.

Local Activation & Client Experience

• Build local awareness and drive traffic through community and local market activation efforts.
• Maintain a client-first, hospitable experience that turns visits into repeat business.
• Support outreach and follow-up using tools like Endear to keep client relationships active.

Store Operations & Inventory

• Conduct regular stock audits and maintain accurate inventory, proper stock levels, and loss prevention standards.
• Maintain accurate handling of repairs and special orders.
• Keep the store running smoothly day to day — scheduling, opening/closing procedures, and day-to-day troubleshooting.

Reporting & Performance Tracking

• Prepare and review daily, weekly, and monthly sales reports, flagging trends and opportunities early.
• Monitor individual and team performance against goals, adjusting coaching as needed.

What We're Looking For

• 3-5+ years of leadership experience in retail, with a track record of personally driving sales results.
• Experience building and stabilizing a team — hiring, training, and retaining staff to keep a store fully running.
• A hands-on operator mentality: comfortable on the floor, in the day-to-day, and focused on consistent execution over big-picture vision.
• Experience in jewelry or high-touch retail is a plus, but not required.
• Strong people management skills, with the ability to motivate and develop a team.
• Solid communication skills — able to close a sale and keep a team aligned.
• Organized and dependable, able to manage both daily store operations and team development.
• Proficiency in Microsoft Office Suite and retail point-of-sale systems.
• Bachelor's degree preferred but not required.

Compensation & Benefits

• Medical and dental benefits
• 401(k) plan
• Company discount
• Paid time off