Luxury Store Manager — Lead Teams, Elevate Experiences

FashionUnited; Laredo (TX); On-site; USD 62,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coach is seeking a Store Manager to lead a high-energy luxury retail team in a fast-paced environment. You will drive sales and profitability, hire and develop talent, and ensure exceptional client experiences that reflect the Coach heritage.

Responsibilities include overseeing operations, visual merchandising, scheduling, and inventory control while maintaining brand standards and an inclusive store culture.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the marketplace; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership

Customer experience

Business acumen

Communication skills

Team development

Fashion luxury knowledge

English proficiency

Education

None

Tools

Microsoft Office

Retail systems (labor management, inventory, sales reporting)

Job description

Coach is seeking a Store Manager to lead a high-energy luxury retail team in a fast-paced environment. You will drive sales and profitability, hire and develop talent, and ensure exceptional client experiences that reflect the Coach heritage.

Responsibilities include overseeing operations, visual merchandising, scheduling, and inventory control while maintaining brand standards and an inclusive store culture.