Jewelry Sales Supervisor: Grown Brilliance

Leap Inc; Boston (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Commission 2–4%

Medical, dental, and vision benefits

401(k)

PTO

Wardrobe allowance

Job summary

Grown Brilliance, powered by the Leap Platform, seeks a Sales Supervisor to elevate the boutique experience through relationship-driven selling, coaching, and clientengagement. You will lead by example on the sales floor, using storytelling to educate clients and drive sales while mentoring associates to uphold brand excellence.

In collaboration with Store Leader, you’ll drive client engagement, set store priorities, and ensure operational excellence.

Qualifications

• 2+ years of luxury, premium, or specialty retail experience delivering exceptional customer experiences.
• Proven success in relationship-based selling and achieving sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong product storytelling skills to educate clients and create meaningful connections.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace.

Responsibilities

• Lead from the sales floor with personalized, relationship-driven selling experiences.
• Build meaningful client relationships through appointment selling, proactive outreach, and follow-up.
• Leverage product knowledge to educate clients and guide the purchase journey.
• Coach and support team to achieve sales goals and maintain brand standards.
• Partner with store leadership to execute business priorities and client activations.

Skills

Relationship-based selling

Coaching

Product storytelling

CRM experience

Retail technology

Tools

Endear

Shopify

Slack

Google Workspace

Job description

About the Brand

Diamonds are a celebration, a memento of life's most brilliant moments. The jewelry that represents you should be every bit as elegant and unique as yourself. At Grown Brilliance, we create 100% conflict-free, lab-grown diamonds, brilliantly set in timeless designs, modern styles, and customizable options that reflect individuality and celebrate life's most meaningful moments.

We believe diamonds are personal. They express your style, represent your values, and tell your story. At Grown Brilliance, we don't just create diamonds-we create diamonds that deserve you.

About the Role

We are seeking a passionate and client-focused Sales Supervisor to join our Grown Brilliance boutique, powered by the Leap Platform. As a key member of the leadership team, you will help create an exceptional luxury retail experience by driving sales performance, developing talent, and delivering personalized client service.

This role is ideal for a retail leader who thrives on the sales floor and is passionate about building meaningful client relationships. You will lead by example through exceptional selling, product storytelling, and client engagement while coaching associates to deliver a consistent, elevated experience aligned with the Grown Brilliance brand.

In partnership with the Store Leader/General Manager, you will support daily business performance, team development, and operational execution. You will help drive clienteling strategies, sales initiatives, and store priorities while maintaining the highest standards of service, presentation, and brand excellence.

Hourly Pay Range: $23 - $28. This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

What You'll Do

Drive Sales & Client Engagement

• Lead from the sales floor by delivering personalized, relationship-driven selling experiences.
• Build meaningful client relationships through appointment selling, proactive outreach, and thoughtful follow-up.
• Leverage product knowledge and storytelling to educate clients and create confidence throughout the purchase journey.
• Support the team in achieving sales goals through coaching, collaboration, and strong selling behaviors.
• Utilize CRM tools, including Endear, to strengthen client engagement and encourage repeat business.

Coach & Develop the Team

• Provide real-time coaching and feedback to associates to enhance selling skills, client engagement, and overall performance.
• Motivate and inspire the team through a culture of accountability, collaboration, and shared success.
• Support onboarding and ongoing development of new team members.
• Partner with store leadership to identify opportunities for team growth and improved performance.

Support Store Performance & Operations

• Partner with store leadership to execute business priorities, sales initiatives, and client activations.
• Support operational excellence across inventory management, visual merchandising, shipment processing, and daily store procedures.
• Ensure brand standards are consistently maintained across the client experience and store environment.
• Assist with market events, promotional activations, and other brand initiatives as needed.

Key Performance Indicators (KPIs)

Sales Performance & Growth: Achieves personal and team sales goals through strong selling behaviors, client engagement, and effective execution of sales strategies.

Client Experience & Loyalty: Creates meaningful client connections through personalized service, product expertise, and relationship-building that drive retention and repeat business.

Team Development & Performance: Supports a high-performing team through coaching, feedback, collaboration, and consistent reinforcement of brand expectations.

Operational Excellence: Maintains strong execution of store standards, operational processes, and daily business priorities.

Position Requirements

• 2+ years of luxury, premium, or specialty retail experience with a strong track record of delivering exceptional customer experiences.
• Proven success in relationship-based selling, clienteling, and achieving individual and team sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong product storytelling skills with the ability to educate clients and create meaningful connections.
• Professional presence with the ability to confidently engage clients and resolve concerns with empathy and sound judgment.
• Strong organizational skills and attention to detail with the ability to support operational excellence.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

The Leap platform powers insight-driven retail experiences for modern brands, enabling scalable growth through technology, operational expertise, and retail excellence. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.

Leap Perks

• This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance.
• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO:
  • Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
  • Part-time hourly employees can accrue PTO based on local laws.
• Employee discount and wardrobe allotment for participating Leap brands

Leap is committed to creating a diverse and inclusive community where all Leapers can thrive. We believe our differences make our organization stronger and are essential to supporting the brands and customers we serve. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, and gender identity are valued