Jewelry Sales Supervisor: Grown Brilliance

Leap, Inc.; Tysons (VA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Commission eligible: 2% starting, up-2

Medical, dental, vision benefits

Employee Assistance Program

401(k)

PTO accrual

Employee discount

Job summary

Grown Brilliance boutique, powered by the Leap Platform, seeks a Sales Supervisor to elevate luxury client service, drive sales, and coach a high-performing team.

You will lead on-floor selling, clienteling, and KPI execution while partnering with Store Leader to execute priorities and ensure brand standards.

Qualifications

• 2+ years of luxury, premium, or specialty retail experience with a proven customer experience track record.
• Demonstrated success in relationship-based selling and clienteling with sales goals.
• Ability to coach, motivate, and support a team in a fast-paced retail environment.
• Strong product storytelling to educate clients and build connections.
• Professional presence and empathy in client interactions; strong organizational skills.
• Experience with CRM and retail tech, including Endear, Shopify, Slack, and Google Workspace.
• Flexible availability including days, evenings, weekends, holidays.
• Must be 18+ and able to lift up to 50 lbs.

Responsibilities

• Lead from the sales floor delivering personalized, relationship-driven selling.
• Develop client relationships via appointments, outreach, and follow-up.
• Educate clients with product storytelling to build purchase confidence.
• Coach associates to achieve sales goals and strong selling behaviors.
• Utilize CRM tools to strengthen client engagement and repeat business.
• Partner with store leadership to drive priorities and activations.
• Support inventory, merchandising, and daily store procedures to maintain brand standards.

Skills

Relationship-based selling

Clienteling

Coaching

Product storytelling

Customer experience

CRM tools

Retail technology

Organization

Flexible availability

Mobility & lift

Education

Luxury retail experience

Tools

Endear

Shopify

Slack

Google Workspace

Job description

About the Brand

Diamonds are a celebration, a memento of life's most brilliant moments. The jewelry that represents you should be every bit as elegant and unique as yourself. At Grown Brilliance, we create 100% conflict-free, lab-grown diamonds, brilliantly set in timeless designs, modern styles, and customizable options that reflect individuality and celebrate life's most meaningful moments.

We believe diamonds are personal. They express your style, represent your values, and tell your story. At Grown Brilliance, we don't just create diamonds-we create diamonds that deserve you.

About the Role

We are seeking a passionate and client-focused Sales Supervisor to join our Grown Brilliance boutique, powered by the Leap Platform. As a key member of the leadership team, you will help create an exceptional luxury retail experience by driving sales performance, developing talent, and delivering personalized client service.

This role is ideal for a retail leader who thrives on the sales floor and is passionate about building meaningful client relationships. You will lead by example through exceptional selling, product storytelling, and client engagement while coaching associates to deliver a consistent, elevated experience aligned with the Grown Brilliance brand.

In partnership with the Store Leader/General Manager, you will support daily business performance, team development, and operational execution. You will help drive clienteling strategies, sales initiatives, and store priorities while maintaining the highest standards of service, presentation, and brand excellence.

Hourly Pay Range: $23 - $28. This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

What You'll Do

Drive Sales & Client Engagement

• Lead from the sales floor by delivering personalized, relationship-driven selling experiences.
• Build meaningful client relationships through appointment selling, proactive outreach, and thoughtful follow-up.
• Leverage product knowledge and storytelling to educate clients and create confidence throughout the purchase journey.
• Support the team in achieving sales goals through coaching, collaboration, and strong selling behaviors.
• Utilize CRM tools, including Endear, to strengthen client engagement and encourage repeat business.

Coach & Develop the Team

• Provide real-time coaching and feedback to associates to enhance selling skills, client engagement, and overall performance.
• Motivate and inspire the team through a culture of accountability, collaboration, and shared success.
• Support onboarding and ongoing development of new team members.
• Partner with store leadership to identify opportunities for team growth and improved performance.

Support Store Performance & Operations

• Partner with store leadership to execute business priorities, sales initiatives, and client activations.
• Support operational excellence across inventory management, visual merchandising, shipment processing, and daily store procedures.
• Ensure brand standards are consistently maintained across the client experience and store environment.
• Assist with market events, promotional activations, and other brand initiatives as needed.

Key Performance Indicators (KPIs)

Sales Performance & Growth: Achieves personal and team sales goals through strong selling behaviors, client engagement, and effective execution of sales strategies.

Client Experience & Loyalty: Creates meaningful client connections through personalized service, product expertise, and relationship-building that drive retention and repeat business.

Team Development & Performance: Supports a high-performing team through coaching, feedback, collaboration, and consistent reinforcement of brand expectations.

Operational Excellence: Maintains strong execution of store standards, operational processes, and daily business priorities.

Position Requirements

• 2+ years of luxury, premium, or specialty retail experience with a strong track record of delivering exceptional customer experiences.
• Proven success in relationship-based selling, clienteling, and achieving individual and team sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong product storytelling skills with the ability to educate clients and create meaningful connections.
• Professional presence with the ability to confidently engage clients and resolve concerns with empathy and sound judgment.
• Strong organizational skills and attention to detail with the ability to support operational excellence.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

The Leap platform powers insight-driven retail experiences for modern brands, enabling scalable growth through technology, operational expertise, and retail excellence. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.

Leap Perks

• This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance.
• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO:
  • Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
  • Part-time hourly employees can accrue PTO based on local laws.
• Employee discount and wardrobe allotment for participating Leap brands

Leap is committed to creating a diverse and inclusive community where all Leapers can thrive. We believe our differences make our organization stronger and are essential to supporting the brands and customers we serve. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, and gender identity are valued