Luxury Retail Store Lead – Service & Growth

Tapestry, Inc.; Livermore (CA); On-site; USD 25,485 - 52,693; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in Livermore, CA is seeking a store leadership candidate to drive sales, deliver exceptional service, and manage daily operations. You will recruit and coach staff while promoting brand standards and cross-channel engagement.

The role emphasizes rapid problem-solving, effective communication, and collaboration with district and corporate teams to align store strategies with brand vision.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in forecasting, planning, and category initiatives; monitor KPIs.
• Deliver Exceptional Service: Create an inclusive, high-energy environment and act as a brand ambassador.
• Lead & Develop Talent: Recruit, onboard, and coach team members; build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping and clienteling; leverage social trends.
• Ensure Operational Excellence: Oversee scheduling, payroll, HR processes, loss prevention, and visual standards.
• Collaborate & Communicate: Share market insights with district and corporate teams.

Skills

Leadership

Customer service

Communication

Problem solving

Conflict resolution

Education

Experience in retail or luxury/fashion environment

Tools

Microsoft Office

retail systems

Job description

Coach in Livermore, CA is seeking a store leadership candidate to drive sales, deliver exceptional service, and manage daily operations. You will recruit and coach staff while promoting brand standards and cross-channel engagement.

The role emphasizes rapid problem-solving, effective communication, and collaboration with district and corporate teams to align store strategies with brand vision.