Luxury Store Leader — Sales, Service & Team Growth

Coach; Williamsburg (VA); On-site; USD 53,010,000 - 90,260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking an Assistant Store Manager in Williamsburg to partner with the Store Manager on sales, operations, and team development. You will lead by example on the floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to guide a team, execute omni-channel initiatives, and communicate with leadership will drive store performance and support brand growth in a dynamic luxury retail environment.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Communication skills

Problem solving

Conflict resolution

Microsoft Office

Tools

Microsoft Office

Retail systems

Omni-channel platforms

Clienteling tools

Job description

Coach is a global fashion house seeking an Assistant Store Manager in Williamsburg to partner with the Store Manager on sales, operations, and team development. You will lead by example on the floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to guide a team, execute omni-channel initiatives, and communicate with leadership will drive store performance and support brand growth in a dynamic luxury retail environment.