Luxury Retail Sales Support Pro

kate spade new york; Howell (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Coach is a global fashion house with a storied New York heritage offering premium customer experiences. The Sales Support Associate plays a key role in delivering brand standards at the cash wrap and on the sales floor, ensuring accurate product flow from receipt to sale and cultivating lasting impressions with customers.

The role emphasizes welcoming guests, maintaining stock and floor visuals, and supporting team objectives while upholding policy and loss prevention guidelines.

Qualifications

• Minimum 1+ year of retail experience, preferably luxury retail.
• Strong knowledge of fashion trends and how to assist customers.
• Proficient with cash registers, Mobile POS and basic computer use.

Responsibilities

• Welcome clients with warmth and professionalism and anticipate needs.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and promotional gifts and capture customer data where allowed.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels, replenish floor, and update visual merchandising.
• Support sales floor activities and assist customers and team as needed.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Skills

Retail experience

Customer service

Attention to detail

Multitasking

English proficiency

Communication skills

Tools

Cash register systems

Mobile POS

Walkie talkie

Basic computer skills

Job description

Coach is a global fashion house with a storied New York heritage offering premium customer experiences. The Sales Support Associate plays a key role in delivering brand standards at the cash wrap and on the sales floor, ensuring accurate product flow from receipt to sale and cultivating lasting impressions with customers.

The role emphasizes welcoming guests, maintaining stock and floor visuals, and supporting team objectives while upholding policy and loss prevention guidelines.