Luxury Retail Sales Support Lead — Flexible Schedule

Coach; Commerce (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition aid

Job summary

Coach is seeking a Sales Support Associate in California to provide warm, professional service at the cash wrap and maintain the sales floor. You will process receipts, support stock flow from receipt to sale, and help ensure a clean, organized environment that reflects the Coach brand.

The role requires retail or cashier experience, strong English communication, and the ability to multitask in a fast-paced luxury setting.

Qualifications

• 1+ year of retail experience (cashier/stock) preferred in luxury retail service
• Knowledge of fashion trends and market competition
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• Strong English language proficiency (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cashier experience

Luxury retail

Customer service

Tools

POS systems

Job description

Coach is seeking a Sales Support Associate in California to provide warm, professional service at the cash wrap and maintain the sales floor. You will process receipts, support stock flow from receipt to sale, and help ensure a clean, organized environment that reflects the Coach brand.

The role requires retail or cashier experience, strong English communication, and the ability to multitask in a fast-paced luxury setting.