Luxury Retail Sales Support - Flexible Schedule

Coach; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Charlotte to help drive store success through warm customer interactions and efficient cash-wrap operations. You will assist customers, process transactions, and maintain an inviting, well‑stocked sales floor that reflects the Coach brand.

This role requires a proactive, detail‑oriented professional with a passion for luxury fashion. Ideal candidates bring 1+ year of retail experience, strong English communication skills, and comfort with POS systems

Qualifications

• 1+ year of retail experience, preferably luxury
• Knowledge of fashion trends and market competition
• Proficient with POS systems and cash handling

Responsibilities

• Greet customers warmly and provide personalized assistance
• Serve as brand ambassador and support social media engagement
• Operate POS accurately and manage cash wrap per policy
• Suggest add‑on products and promote gift cards; collect customer info where allowed
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness
• Maintain stock levels, replenish floor, and update visual merchandising
• Support sales floor activities and respond to customer requests promptly
• Maintain housekeeping standards and adhere to loss prevention guidelines

Skills

Retail experience

Customer service

English proficiency

Cash handling

POS systems

Tools

Cash register systems

Mobile POS

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in Charlotte to help drive store success through warm customer interactions and efficient cash-wrap operations. You will assist customers, process transactions, and maintain an inviting, well‑stocked sales floor that reflects the Coach brand.

This role requires a proactive, detail‑oriented professional with a passion for luxury fashion. Ideal candidates bring 1+ year of retail experience, strong English communication skills, and comfort with POS systems