Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Ellenton (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Coach in Florida is seeking a Sales Support Associate to welcome clients, maintain an orderly sales floor, and ensure smooth flow from receipt to point of sale. You will act as a brand ambassador, assist with social media engagement, and handle stockroom processes with accuracy.

The role requires at least 1 year in luxury retail or related experience, strong English skills, and the ability to multitask in a fast-paced environment, including evenings and weekends.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)
• Schedule: Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
• Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Luxury retail

Cash register systems

Basic computer skills

Multitasking

Communication skills

Fast-paced environment

English proficiency

Ability to lift 25 lbs

Walkie talkie familiarity

Tools

iPad

Mobile POS

Internet

Job description

Coach in Florida is seeking a Sales Support Associate to welcome clients, maintain an orderly sales floor, and ensure smooth flow from receipt to point of sale. You will act as a brand ambassador, assist with social media engagement, and handle stockroom processes with accuracy.

The role requires at least 1 year in luxury retail or related experience, strong English skills, and the ability to multitask in a fast-paced environment, including evenings and weekends.