Luxury Retail Sales Support

Tapestry, Inc.; Chicago (IL); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to help drive store success with friendly, efficient service at the cash wrap and an organized sales floor. You will ensure accurate stock flow from receipt to point of sale and support the brand's commitment in every customer interaction.

Responsibilities include welcoming clients, operating POS, handling shipments, replenishing stock, and executing visual merchandising updates.

Qualifications

• 1+ year of retail experience preferred; education plus experience considered
• Knowledge of fashion trends and market competition
• Familiarity with cash registers, basic computer skills (iPad/laptop), Mobile POS and internet access
• Ability to multitask in a fast-paced environment with strong organizational skills
• Excellent communication and customer service abilities
• Strong English language proficiency

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

English proficiency

Attention to detail

Multitasking

Retail experience

Tools

POS systems

iPad/Mobile POS

Walkie talkie

Cash handling

Job description

Coach is seeking a Sales Support Associate to help drive store success with friendly, efficient service at the cash wrap and an organized sales floor. You will ensure accurate stock flow from receipt to point of sale and support the brand's commitment in every customer interaction.

Responsibilities include welcoming clients, operating POS, handling shipments, replenishing stock, and executing visual merchandising updates.